New Member
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4 Messages
IP Whitelisting Assistance Needed
Hi there,
We have encountered a critical issue that requires your immediate attention. Our emails are currently being blocked by AT&T, sbcglobal, and bellsouth. However, we want to assure you that we have taken proactive steps to resolve this matter.
We have recently started warming up a new IP for our email communications. While we are not facing any issues with other providers, these specific ones seem to be blocking our messages. To ensure uninterrupted delivery of our important updates and communications, we need your help in whitelisting our IP.
Could you please provide us with the necessary guidance or instructions on how to whitelist our IP address? We greatly appreciate your prompt assistance in resolving this matter as it is crucial for us to maintain communication with our valued customers like yourself.
Please treat this as an urgent matter and get back to us at your earliest convenience. We look forward to your positive response.
Juniper
ACE - Expert
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32.5K Messages
5 months ago
If this is for business purposes you might try posting in the AT&T business forums for guidance. https://bizcommunity.att.com/
Keep in mind that just like this forum it is populated by other customers and is not official contact with AT&T. As such there is no immediate attention or a way for us to treat this as an "urgent matter" as there is no system or account access. For official support you call AT&T.
And as this is just a forum (customer to customer), you don't have to worry about making your posts an elegant email or letter. So you can be relaxed when you share any issues you encounter and the community will try to help and provide guidance as best we can.
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