Lost access to sbcglobal.net email -- redirects to att.net account

Hello,

I have not been able to get into my sbcglobal.net email since April 2023. My apple ID is THIS email address, so I must regain access to this email account. I need someone to give me simple step by step instructions on how to recover my account.

When I attempt to sign in,  it brings me to the screen "Enter the password for the account "Yahoo!" AT&T Select user ID prompt, which I select my correct user ID, which indicates right under my user ID that I am "signed in" so I click in my user ID, but it does nothing after that. It's the same screen, no matter what I do. It doesn't even look like a proper Yahoo! email sign-in, it looks like its trying to take me to an AT&T services account. I simply want my old email account back. Anyone have any suggestions? 

Hi @chicagouser123

We understand that you're facing issue accessing your sbcglobal mail account. We hear you, and happy to assist you.

Try resetting your mail account password.

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

You can also try accessing your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.

Hi Maria, 

Thank you for your quick response. I went through your step by step directions, and I still am unable to access my sbcglobal.net account. I would like to add photos to show you what my screen looks like as I did each step. But I'm having trouble uploading the 3 photos. I will try again....

Trying to add 3 jPEG files, having trouble uploading but I hope it works.....

*

Where do I go from this point? Hoping you can help with the restoration of my account.

Thank you,

Cindy

Hi @TROUBLE_sbcglobal_net,

We understand that you are trying to access your email account. We'll be happy to assist you.

We recommend that you change your password, which is always the first step in recovering your email access. Once that is done, there is one last step that needs to be completed before you can reset your email back up and that is to create a secure mail key.

What is a Secure Mail Key? It is a 16-character one-time password used in email applications in lieu of an OAuth flow. So please follow these steps:

1. Go to Profile and choose Sign-in info.
2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
3. Scroll to Secure mail key and select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can create new secure mail keys.
8. Select OK.
9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

If you are still getting the error, can you please provide the error number, when you try to access your email account online, so can we can troubleshoot and drive this to a complete resolution?

We do look forward to hearing from you soon.

Thank you for posting on the AT&T Community Forums.

Jennifer, AT&T Community Specialist. 

Hi,

I am not able to create a Secure Mail Key because I cannot sign in to my old email account. I must be singed in to create this Secure Mail Key. I need professional help with regaining access to my [email scrubbed] account. This is my AppleID and I must regain access. I've been locked out of this email since 4/15/23. Hopefully you can come to my rescue!

Thank you!

Cindy