New Member
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1 Message
Marking emails from certain sender as "Not Spam" has absolutely no effect
I have an AT&T Yahoo email account (for an old pacbell.net email address), and I have at least one sender whose emails are constantly routed to my spam folder despite the fact that I have made a conscious effort to mark their messages as NOT SPAM. Isn't that supposed to cause future messages to be correctly routed to my inbox? News flash: it doesn't!
I don't know what else to do to make sure I receive these emails. I tried setting up a filter to route messages from this sender to my Inbox but that is not an option. It can only be set to send them to Archives, Trash, Drafts, or Templates (or to a folder of my creation, but I do not want to be forced to check a special folder for emails that should be routed to my inbox).
ATTHelp
Community Support
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232.9K Messages
1 month ago
Thanks for reaching us @Pumpirony.
We understand your concern. Let us get you some assistance in marking your legitimate email as not spam.
We appreciate that you've tried setting up the filter spam. However, the Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you.
David, AT&T Community Specialist.
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