AT&T Community Forums

My ATT email account has stopped working on my phone.

My ATT email account has stopped working on my iphone. I'm no longer receiving messages. I tried reentering my password under Settings, Email, but it didn’t recognize the password. I then deleted the account and tried adding it again, but it will not accept my password. I can log into my email on a computer just fine using the exact same user id and password. Why would my phone be different and what's the fix?

Responses

ATTHelp

Community Support

•

232.9K Messages

1 month ago

Hi @WielandJ! We completely understand your concern regarding accessing email, and would like to help. Let's get the assistance you require.

In order to fix this, we'd recommend you to follow this below mentioned steps.

Check for browser issues

Open AT&T Mail in a different web browser. For example, if you normally use Google Chrome®, try Firefox®.
Verify that your browser accepts cookies. If so, clear your cookies and cache. You’ll find this info in your browser's Preferences, Settings, or Options menu.
Enable JavaScript, and make sure it’s up to date. You’ll find it in your browser’s Settings or Options menu.
Disable browser tools or add-ons to see if they’re causing issues with email access.
Enable Adobe Flash Player and make sure it’s updated.
Check the settings of your firewall, antivirus programs, and anti-spyware software. They can cause a conflict with email programs and web browsers. Disable them one at a time and try to access your email. Don't forget to turn them back on once you know they aren’t causing the problem.

For more information you can visit our ⁠Resolve email issues.

Let us know if this helps.

Thank you for contacting AT&T Community Forums,

Ancy, AT&T Community Specialist.

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