AT&T Community Forums

my device not working

I have had a Samsung cell phone for 3 months and it was defective, I didn't get any results, I went to an At&t store and I didn't get any results, I complained online 3 times, 3 days ago today and I received no results, I sent a message and I speak Portuguese, there is no service To understand me without doubts and stressful all of this, I need an answer. My cell phone hasn't fallen or spilled any liquid and the screen is completely black and doesn't work. I would like information via email. because on the phone I don't understand without my language. I await your response, thank you for that.

Responses

ATTHelp

Community Support

•

232.9K Messages

7 months ago

Hello @brena1325, we hope you are doing well.

Thank you for reaching out to us, we're eager to help you.

To fix your device you can try the following troubleshooting steps:

Check your sim card and make sure the iccid number is in the correct range.
Check for updates to software and install them if available.
Turn your phone off and back on.
Try calling the number again.
Make sure you have wireless service and a signal.
Turn off call forwarding.
Clear the app cache and reboot your device.
Uninstall and reinstall the app if necessary.

You can also get in touch with Samsung support to get better assistance.

Learn more about the device help AT&T website.

Hope this helps! Please feel free to reach out to us if you have any further questions.

Appreciate you reaching out to AT&T Community Forums.
Rachel V, AT&T Community Specialist.

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brena1325

my device not working

ATTHelp

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