AT&T Community Forums

My email is not going to my inbox.

After resisting for several weeks, I clicked on a supposedly AT&T email to upgrade my e-mail site before it would be shut- down. Ever since (3 days so far), my email has been going to my trash folder and maybe some others. What do I have to do to fix the problem. (I read about this on the forum, but I can no longer find the discussion.)

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richardcd

Contributor

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4 Messages

4 months ago

Found the problem. There was a "disguised" filter evidently installed by some malware that was sending my email to my trash folder. Thanks for the help.

0

ATTHelp

Community Support

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232.9K Messages

5 months ago

Hi @richardcd!

Thank you for writing us back. We understand that you're receiving emails to your trash folder. We hear you, and happy to assist you.

We recommend that you try ⁠resetting your password as this could help re-syncing the data with the email server.

Also, please verify or update AT&T Mail server settings:

Select File, then Account Settings.
Choose your AT&T email account and then select Change.
Confirm or enter the IMAP or POP settings.
- Incoming server: imap.mail.att.net (IMAP) or inbound.att.net (POP3)
- Outgoing mail server: smtp.mail.att.net (IMAP) or outbound.att.net (POP3)
Check or enter your User Name (full AT&T Mail address).
Enter your secure mail key in the password field and select the Remember password checkbox.
Select Next. Outlook will test your account settings.
Select Close, then Finish.