My sub accounts are gone

We understand the importance of finding your subaccounts that are missing. Let's point you in the right direction to help manage your subaccounts, @sniper614.

If you are still able to sign in the primary account, then you should be able to control the other subaccounts. We recommend reviewing our article about managing subaccounts. 

Below are the steps to help review the status of your subaccounts. If it shows disabled, you will be able to enable the accounts. 

1. Go to myAT&T Profile.
2. Scroll to Email account and choose Manage Email.
3. Select Manage subaccount.
4. Choose Enable for the subaccount you want to change. 

You mentioned it would not let you add new subaccounts, is there an error code that you are seeing?

In the event a subaccount is deleted, we recommend these steps to help create a new subaccount:

1.  Go to your myAT&T Profile on a computer or tablet. Sign in, if asked.
2. Scroll to Email account and choose Manage email.
3. Select Manage subaccount.
4. Choose Add a sub-account.
5. Read the Terms & Conditions and select Accept.
6. Complete the required fields and select Save.

Please keep in mind to sign in with your primary Member ID, this will ensure to see subaccount users. 

We hope this helps! If you any issues, please reach out! We will try other troubleshooting steps to esnure your subaccounts relink in our system. 

Rosey, AT&T Community Specialist 

I tried that several times already, I can go all through setting up a NEW sub account and click on save.

then when I go back to check there are no sub accounts.

I need the previous sub accounts reactivated 

[email scrubbed]

[email scrubbed]

the third one

[email scrubbed] is on to loose….

but the first 2, I NEED back

thank you

Thank you for updating us, @sniper614. 

We'll need to look further into your account and take a closer look. Please meet us in a Direct message. This way we can see what's going on with your account. Be on the lookout for a chat notification in the upper right-hand portion of the page, next to the bell icon. Once you're there, we can continue this over the phone or in chat if you'd prefer. 

We hope to speak to you soon! 

Rosey, AT&T Community Specialist 

Was this ever resolved. I'm missing two of my subaccounts and wheb calling AT&T they exist, but not attached to my primary account