Not receiving new email messages

Hi @atmwada! Thank you for reaching out to us. We understand that you're facing issue accessing your mails in your email account. We hear you, and happy to assist you.

Please try resetting your mail account's password.

1. Go to reset your password.
2. Enter your user ID and the last name associated with your ID.
3. Choose your verification method and follow the prompts.
4. Enter and confirm your new password.

You can also try accessing your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

Also, please visit our webform - att.com/myemailinfo. This website will allow you you to provide information about your AT&T email account.

You must provide at least 5 answers in the mandatory fields. Fields include: 

• Email address to be recovered.
• First name, Last name, and Zip Code on the account.
• Contact information (mobile number, alternate email, best time to contact).
• Devices recently used to access the email account (PC, Mac, iPhone, Android etc.).
• Browser/Email client recently used to access the account (e.g., Chrome, Safari, Edge, Outlook).
• Year of birth provided at account setup.
• Recent sent email messages (recipient email address, subject, date/time).
• Personal folders created in the email account (e.g., "Kids school", "Vacation", etc.).
• Recent email account activity (date of last known password reset).
• Account information of other AT&T services (Broadband, Wireless, etc.).

Once the form is submitted, a specialty group will review the submission and reach out to you as soon as possible and help you regaining access to your AT&T email account.

For more information please visit our article about resolving email issues.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you.

Rob, AT&T Community Specialist.

Resetting the password didn't fix it and it wasn't something I wanted to do being I had 5 devices that I had to change the password for after resetting.  

I am aware of being able to access my email account on the web.  Like I thought I made clear, the goal was to get the New Outlook able to receive my email being I had to problems getting my email with Outlook (Office) and my iPhone.  Again repeating, I was able to send emails with the New Outlook.

I am still considering the last option you mentioned.  I was wondering if I mentioned that CONCERN is ONLY with the NEW OUTLOOK all EFFORTS would be concentrated on only my concern instead of straying me away elsewhere?

Hello @atmwada,

We understand your concern and let's assist you with your email issue.

We request you to check if you may have created email filters.

• • Example: There may be a filter with simply a period or comma. You may not see it, but any email with a comma or period falls into the filter rules. Thoroughly check all filters.

Please feel free to reach out to us for further assistance.

Thank you,
Mike, AT&T Community Specialist. 

Same issue when i send email to AIOU Learn website.