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Need to update email settings?
grandma16_1955's profile

1 Message

Friday, December 1st, 2023 2:31 AM

Not receiving some emails

I am receiving emails from retailers, politicians.... but am not receiving emails from individuals.  Specifically, friend and family members.

Community Support

 • 

232.9K Messages

7 months ago

Hello @grandma16_1955,

Thanks for reaching out to us!

 We understand how important your email account is, and we'd be happy to help you with the emails you aren't receiving. 

 

We recommend checking your email settings to make sure they're not being blocked. 

  • Check your spam folder for missing emails.
  • Review your settings. Select the gear icon, then check:
    • Blocked addresses: Be sure you aren’t blocking addresses you want to get email from.
    • Filters: Are emails going to the correct folder?

      We also  recommend that you check how to Resolve email issues here!

      Let us know if you have any other questions or concerns.

Irene, AT&T Community Forum's Specialist

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