Tutor
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8 Messages
Odd Bellsouth.net Domain Email issues just starting...
1. My WIFE - MOST important - we moved and no longer have ATT, but loved it and my Fathger-In-Law Retired with you guys, but we don't have access after moving. My wife got an iPhone 13, I think. Her mail app will no longer receive email from her Bellsouth.net account. She also uses Outlook 2013 on Win 10 and it typically works well (not sure at the moment). She does NOT use the Web Interface at yahoo, but last I checked there were 2 different passwords required for Outlook and the web interface.. She is losing her mind with her iPhone mail app which was working 3 days ago and nothing on the phone changed, except she cleared so many pics and messages that she has a ton of free space. I read about someone needing a authentication or device or PKI type key and having to delete their account, but not sure that matters.
2. Me - I ONLY use the Web Interface for my bellsouth.net domain email account. Seems to work good most days. I cant do some things I'd like without paying, but I also have a gmail account that I am trying to switch to which will allow me to kill my bllsouth,net account. My biggest problem at the mokment is that since a few days back, if I send myself an email to my bellsouth.net acct FROM my gmail account, I NEVER receive it - yes I checked SPAM and I was receiving messages back in January, so how do we troubleshoot this?
Any assistance is most appreciated !
Accepted Solution
Official Solution
JefferMC
ACE - Expert
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36K Messages
2 months ago
1) Most e-mail client programs require that you obtain a Secure Mail Key and use that in place of the password when setting up an AT&T e-mail address. Best practice is to obtain a key and use it for each unique client. If you're not already doing that, try that.
2) AT&T has had some issues blocking e-mail from Microsoft and G-mail due to spam fighting. This has been going on since Tuesday and hopefully is clearing up now.
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greenwar
Tutor
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8 Messages
2 months ago
Thank-You for the awesome answer. ATT would not mention this. I think the bottom line was that there was a recent breach of data within the bellsouth.net domain, and many things are fishy... TY !!
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Jimminimac
1 Message
1 month ago
Please tell me how to uncouple from Att email . It keeps rejecting my sign up. I some how get it going, and then it happens again. Pc based.
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JefferMC
ACE - Expert
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36K Messages
1 month ago
What do you mean "uncouple" from AT&T e-mail? If your address has an AT&T-owned domain, there's no getting away from AT&T handling your authentication. If your e-mail isn't such an e-mail, I don't know how it would be "coupled" to AT&T.
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @Jimminimac
We understand you're concern. Let's get the help you need.
We suggest you download any account info you’d like to keep prior to removing the account.
You can remove a linked account by following the steps below.
Please let us know if this helps.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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