setting up an att.net email account in Outlook 365 Windows 11

Hi @brustad, thanks for reaching out to us about your email account. We hear you, and we're happy to assist you.

We recommend you to follow the below steps to set up your AT&T email for Outlook :

1. Open Outlook, select File, then Add Account.
2. Choose Manual setup or additional server types.
3. Select POP or IMAP.
4. Fill in your user details.
   • Enter your name as you want it to display to others.
   • Enter your full AT&T mail address.
5. Enter the server information.
   • Account Type - Select IMAP or POP3.
   • Incoming mail server - Enter imap.mail.att.net (IMAP) or inbound.att.net (POP3).
   • Outgoing mail server - Enter smtp.mail.att.net (IMAP) or outbound.att.net (POP3).
6. Fill out the logon information:
   • User Name - Enter your full email address.
   • Password - Enter or paste your secure mail key.
   • Check Remember password and Require logon using Secure Password Authentication.
7. Select More Settings.
8. Complete Outgoing Server info.
   • Check My outgoing server (SMTP) requires authentication.
   • Select Use same settings as my incoming mail server.
9. Complete Advanced info.
   • Incoming server - Enter 993 (IMAP) or 995 (POP3).
   • Use the following type of encrypted connection - Choose SSL.
   • Outgoing server - Enter 465 (IMAP and POP3).
   • Use the following type of encrypted connection - Choose SSL.
10. Select OK and then Next. Outlook will test your account info. If everything passes, select Finish.

For more information please check our article about set up your ⁠AT&T email account for Outlook.

Let us know if this helps!

David P, AT&T Community Specialist

I don't get to Step 3.  That's when I get the error.  I'm able to view emails just fine in the iPhone app.  This only happens on my Windows 11 PC.

Hi @brustad! Thank you for writing us back. We understand that you're unable to set up your email account on your Windows 11 computer. We hear you, and happy to assist you.

We recommend that you try creating a secure mail key and try signing in to your email account.

It’s easy to create a secure mail key from your mobile device, tablet, or computer. Have your User ID and password ready to sign in to myAT&T.

1. Go to your myAT&T Profile. Sign in, if asked.
2. Scroll to My linked accounts, select the email account that needs a secure mail key.
3. Scroll to Secure mail key, select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key. Enter a nickname for the secure mail key to make it easy to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key  for further updates.   
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can always create new secure mail keys.
8. Select OK.
9. Go to your preferred email app, replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers. Replace them with your secure mail key.

Good to know: Each device you use to access your email will have its own secure mail key.

You can also access your email account on the web:

1. Go to currently.com.
2. Select Mail.
3. Enter your email address and password.
4. Get your authentication security code. If you have more than one phone number on your account, choose which number should get your code.
5. Enter the code and click Submit to sign in.

For more information please visit our article about ⁠check your AT&T email and ⁠create a secure mail key.

Let us know how it goes.

For further assistance we're here to assist you.

Thank you.

Nate, AT&T Community Specialist.

I've done steps 1 thu 8 (building the secure key), but I'm unable to do step 9 in Outlook because I can't get to that point due to the error.  In the ios app in my iphone I tried putting the secure key in as the password and it rejected it.  It accepted my old (pre-secure key) password so I don't know whether it's the secure key it wants on the PC.

I have no problem accessing my email in Yahoo (Currently) using my old password.

Hi brustad,

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us Page to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thanks!

David P. provided the perfect answer.  I'm using Outlook 2013 on Windows 10 and everything worked perfect for manual setup the first time for my att.net email account.  Automatic settings would not work.  I'm sure newer versions of Outlook will be similar.  Thanks again David P.