spam

I receive approximately 20 emails every day from Fidelity Life. I have flagged them as spam. Some go directly to spam folder, some go to my in file. How can I stop them entirely from both folders?

Responses

ATTHelp

Community Support

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232.9K Messages

7 months ago

Hi @skibum48,

Thank you for reaching out to us. We hear you, and we're happy to guide you.

To stop receiving unwanted emails from Fidelity Life. You can try the following steps to stop receiving emails from them:

Unsubscribe: Check the bottom of the email for an “unsubscribe” link. Clicking on this link should take you to a page where you can unsubscribe from future emails.
Mark as spam: If you’re still receiving emails from Fidelity Life, mark them as spam. This will help your email provider recognize these emails as spam and send them directly to the spam folder.
Contact Fidelity Life: If you’re still receiving emails from Fidelity Life after unsubscribing and marking them as spam, you can contact them directly to request that they stop sending you emails. You can reach out to them via email at phishing@fidelity .com.
Also, you can email us at abuse@att .net sending the complete email information to block the domain.⁠

Looking forward to hearing back from you if you need further assistance!

FionaA, AT&T Community Forum Specialist

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J

I am also getting those, and the emails are not actually from Fidelity Life, they're from all kinds of random email addresses. They're obviously spam/scam emails which of course AT&T/Yahoo has been doing nothing about for the past few years.

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ATTHelp

Community Support

•

232.9K Messages

7 months ago

Hi @jwmusser,

We understand that you're receiving unwanted emails from Fidelity Life, and we're glad to help you.

We recommend that you follow few steps to remove spam from your inbox:

Check the box to the left of the email message.
In the email toolbar, select Spam.

You can also forward spam to us at abuse@att.net so we can investigate it further. Make sure you include the full header so we can find out exactly where it came from.

Note: Also, please go through our article on how to protect yourself from email spam.

Let us know if you have any other questions.

FionaA, AT&T Community Forum Specialist

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J

jwmusser

New Member

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13 Messages

7 months ago

Ah yes, the standard useless forward to abuse@att.net suggestion, where you get a canned worthless response that they won't do anything because it's spam email originating from somewhere else. OBVIOUS spam that shouldn't appear in my inbox.

AT&T ABUSE REPORTING

Please note that we can only take action on reports that implicate

the AT&T network as a source of abuse. As we are unable to take

any action on reports not involving AT&T's network, we recommend

that you send those reports directly to the abuse address of the

originating domain or service provider. You can identify the

originator by reading the expanded e-mail headers. If you need

help with reading headers, visit the following:

http://spamcop.net/fom-serve/cache/19.html

For any abuse report involving e-mail, it is essential that the

report include the full original expanded headers containing the

source IP address and time stamp, along with the complete unedited

subject line and message. A report cannot be investigated without

this information. Please send one report at a time, as combining

multiple reports only detracts from our ability to address abuse

issues.

For abuse reports involving security incidents, please include

relevant log excerpts of the incident directly in the body of your

message. Logs must be in plain text or ASCII format and include

the time zone, source IP address, destination IP, timestamps, and

port numbers.

For information on spam related issues please visit

http://www.att.com/esupport/index.jsp and use the help search box to

search for "spam" to locate Spam FAQs for your service type.

AT&T TARGETED SCAMS/PHISHING

AT&T will take appropriate action on any phishing reports that:

1. Appear to be from AT&T

2. Contain websites or services hosted on AT&T's network

3. Target AT&T customer identity or personal information

For information on how to protect yourself from Internet scams, identity

theft, and for the latest information on phishing & counterfeit AT&T

Billing notices, refer to the following AT&T eSupport articles:

http://www.att.com/esupport/article.jsp?sid=KB409746#fbid=mU1ROpf459g

http://www.att.com/esupport/article.jsp?sid=KB415840#fbid=RhxDNBBBMZn

If you are an AT&T customer and you suspect that your AT&T email

address(es) has been compromised refer to:

http://www.att.com/HackedID

If you think you have been a victim of potential identity theft, the U.S.

Federal Trade Commission offers advice on its web site, which is located at

http://www.consumer.gov/idtheft/

AT&T COPYRIGHT

For Copyright, Trademark, or DMCA allegations of Infringement,

please visit:

http://www.att.com/aup/

If your report involves a threat, please take steps to protect

yourself and your property by reporting the incident to your local

law enforcement agency. We will investigate your complaint and

cooperate fully with any requests from law enforcement.

You will receive no further contact from us unless there are

special circumstances, or we require additional information to

complete our investigation.

AT&T Internet Services Security Center

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