AT&T Community Forums

subaccount

I have an older swbell.net account and under it, I have subaccounts. For whatever reason now I can not get into them and can not reset them since it appears some how they are now assigned with "This subaccount is linked to a user ID. You don't have permission to edit the password." Which is crazy. but if i go to reset them it tells me I need to register my emails and that been done many years ago. So I am at a lost what to do next because every ave another mystery pops up that was never there before. Please help

Responses

Accepted Solution

Official Solution

ATTHelp

Community Support

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232.9K Messages

1 month ago

Hi @dallastx75230, we understand your concern and let's get the help you need to access your email.

We recommend that you fill out the online webform with details about your email account and recent mailbox activity. Once submitted, AT&T will attempt to match the information provided against AT&T internal records to validate the email account.

If the account is deemed valid, an AT&T customer care agent will contact you to assist in regaining access to your email account.

Please feel free to reach out to us for further assistance.

Thank you for contacting AT&T Community Forums.

Jasmine, AT&T Community Specialist

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dallastx75230

Contributor

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6 Messages

1 month ago

Thank you. I have completed the web form as requested.

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ATTHelp

Community Support

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232.9K Messages

1 month ago

Thanks for letting us know that you've filled out the web form @dallastx75230.

Note: There is no set timeline for resolution. Our team will review this and get back to you as soon as possible.

If you have any other question, please feel free to write back to us.

Thank you.
David, AT&T Community Specialist.

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