AT&T Community Forums

Switching AT&T accounts and want to be sure we can keep our sbcglobal.net emails

We are moving homes and thus will have a new AT&T account for internet at our new home and will be closing our AT&T account at our old home. With the old account we set up sbcglobal.net emails nearly 20 years ago, and want to be sure we will be able to keep those accounts as we obviously have a lot of stuff associated with those accounts.

What I've seen on here is that when we close our old account the existing sbcglobal.net emails will switch free accounts and we'll still be able to keep using and accessing those. I want to confirm that's the case and also find out if there is a way to "transfer" (for lack of a better word) those emails to the new AT&T account.

Responses

ATTHelp

Community Support

•

232.9K Messages

22 days ago

Hi @mbauhof! We completely understand your concern regarding sbcglobal.net email account, and would like to help. Let's get the assistance you require.

If you cancel your AT&T Internet account, you will still have access to your account as long as your account is in good standing. If there is a balance owed on the AT&T internet account, you will lose access to the email until it is resolved. To verify your canceled AT&T Internet account is in good standing, chat with us. If you break terms and conditions, the email will be deactivated.

Helpful Tips!

Security Questions - when you cancel your services, you no longer have the ability to reset your email at att.com. It is highly recommended you set up security questions before you cancel - it makes it easier to reset passwords if you forget it!
Merged Email Addresses - If your Yahoo email is tied to your att.net email, you do have the option to unmerge it. The att.net email is deleted when you unmerge the account. You must process the request within 30 days of cancellation.
Tie your email to your mobile account - this will help with password resets in the future

To Unmerge the account, follow the steps below.

Go to myAT&T, and log in with your AT&T Member ID and password.
Select Profile > Update My Profile.
Under AT&T Email Accounts, select Account Profile.
Next to Member ID, select Delete Account.
Select OK to confirm.
Confirm that the Status at the bottom of the User Information section now reads Disabled. Your email account has been deleted.
To continue using your Yahoo email, sign in to Yahoo mail. Select the Unmerge button in the bottom right corner of the page.