AT&T Community Forums

Trouble Setting Up AT&T Email on Mobile Devices: Need Help!

Hello Forum Members,

I'm experiencing difficulties setting up my AT&T email on various mobile devices. Despite following the provided instructions, I keep encountering issues and can't get my email to work seamlessly.

Problem Statement: I've tried configuring my AT&T email account on both iOS and Android devices using the IMAP/SMTP settings from AT&T. However, I keep running into authentication errors or constant prompts to re-enter my password, even though I've entered the correct credentials.

Details:

I've carefully followed the step-by-step instructions provided by AT&T for setting up email accounts on mobile devices.
I've tried both automatic setup (using email client settings) and manual configuration (entering server details manually), but neither method resolves the issue.
I've double-checked my username, password, and server settings numerous times to ensure they are correct.
I've also tried disabling any security applications or firewalls that might interfere with the email setup process, but the problem persists.

Can anyone provide guidance or tips on how to successfully set up an AT&T email account on mobile devices? Has anyone else encountered a similar issue and found a solution? I'd appreciate any assistance or advice to help resolve this frustrating situation.

Thank you in advance for your help!

Responses

ATTHelp

Community Support

•

232.9K Messages

22 days ago

Hi @jonny92,

We completely understand your concern regarding email, and would like to help. Let's get the assistance you require.

Before trying the below steps we recommend to clear caches and cookies, also if this doesn't work try in different browser.

Set up AT&T email on smart devices :

Each mobile operating system (OS) has different instructions. For device-specific help, check out our Email & messaging tutorials.

When you configure your account, use these server settings:

IMAP

Inbound server - imap.mail.att.net (Port 993)
Outbound server - SMTP.mail.att.net (Port 465)

POP3

Inbound - server hostname: inbound.att.net (Port 993)
Outbound - server hostname: outbound.att.net (Port 465)

Heads up: The IMAP and POP3 instructions apply to these AT&T domains: @ameritech.net, @att.net, @bellsouth.net, @currently.com, @flash.net, @nvbell.net, @pacbell.net, @prodigy.net, @sbcglobal.net, @snet.net, @swbell.net, @wans.net

Get AT&T Mail on basic phones

If your device is a basic phone, you don’t have to worry about a secure mail key. You can access your AT&T Mail from the browser on your phone.

Go to currently.com.
Select the mail icon.
Enter your sign-in details. If you save your password, you can check your email when you select the mail icon.

Let us know how it goes.
For further assistance we're here to assist you.

Thank you for contacting AT&T Community & Forums!

Jennifer, AT&T Community Specialist

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jonny92