3 Messages
BL102 landline phone has no option to disable CID Time Sync??
I replaced my mom's landline phone over the weekend, and now we're getting the dreaded "Time on the phone changes itself one hour ahead when someone calls" issue.
I know this is a CID Time Sync issue. Mom's had the same VoIP phone provider for the past decade. Every time I replace her old phones, this issue has come up, and I need to go into the settings to disable the Time Sync feature that's ALWAYS been more trouble than it's worth.
But now I'm in an "interesting" conflict. I just replaced mom's phones with the BL102 model, and there's no "CID Time Sync" to be found in any of the options. I've checked the main menu over and over again, the Settings menu, and various sub-options related to Caller ID. But nothing will let me turn off the Time Sync.
The phones only came with a little 10-page Quick Start leaflet that's been no help. And there's actually a massive typo I found in the online instructions for this phone.
Check page 21. It starts out as instructions for the CID Time Sync, but if you read the rest of the text, it's actually telling you how to set the CALLER ID ANNOUCE. Totally different feature! And it has no effect on the Time Sync, whether the Announcer is On and Off (I actually tested.)
It gets better. I've gone through 90 minutes of tech support calls with my local ISP, Breezeline. Three different people from the company are telling me the Caller ID doesn't send any signal that affects the phone's time, and it has to be a problem with the phone base itself (which it technically IS... since I can't turn off CID Time Sync!) And I'm 99% sure the tech support people are wrong and it IS the signal in the Caller ID service that keeps switching the phone's time.
So there's two different problems I'm fighting against. Breezeline's replacing the house modem with a newer model, but I have little faith that's going to adjust the time correctly. Mom's phones have ALWAYS had this issue as far back as I can remember, and I always just switched off Time Sync to get around it.
On model BL102, is there really NO way to switch the Time Sync settings? Am I missing something? Is the only solution to throw out these new $60 phones and get a different brand?
spoom2
Expert
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19.7K Messages
4 months ago
Looks like your only two options are different phone that does allow the time set by CID to be turned off, or get the carrier to send the correct time stamp, which they should be able to do. You could try resetting the modem causing it to re-sync, but I doubt that will fix it. When you get the new modem look up make and model and see what options are available. By the way your carrier is incorrect, they do send the time stamp on the CID.
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ConfusedTechGuy
3 Messages
4 months ago
spoom2: Out the the 90 minutes I was talking to Breezeline people on the phone, the first 60 was all about trying to fix the modem. Power cycling. Updating firmware. Restoring factory settings. Nothing was helping fix the time stamp.
One thing I did notice when I was trying to configure the modem on my own: The factory settings have it set to Time Zone: Auto. But it's automatically pulling the wrong time zone, one hour ahead. I can manually fix the time zone, and the settings are saved, but it doesn't change the time stamp problem when calls come to the phone.
So I'm not sure if the modem time zone issue is even tied to the phones, or the time stamp is coming from a different source. But I KNOW the phone isn't just changing the time on its own.
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spoom2
Expert
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19.7K Messages
4 months ago
If you're setting it for MDT and it doesn't work try setting it for Pacific. Might be worth a try.
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ConfusedTechGuy
3 Messages
3 months ago
Well, it was fixed. The solution was to switch mom's old Arris cable model with a newer model from Technicolor. The cable / phone / internet company did nothing else on their side to change the time.
I work with several IT guys, and we're all saying "Uhhhhh... how does that work??" But what's fixed is fixed, I guess.
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