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Tutor
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12 Messages
Saturday, March 18th, 2023 7:09 PM
Call log hasn't updated for 5 days
Any way to resolve an issue where I can't see any calls in my log since 3/13?
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5 months ago
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ATTHelp
Community Support
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232.9K Messages
1 year ago
Hello @lobuem , we're here to help with your call logs on your device.
We recommend you power cycle your device by turning if off then back on to refresh your connection to the network.
Also, make sure you have the most recent software update to ensure you have the latest features and device protection options.
We update your usage reports online as quickly as we can, but sometimes your usage info may be unavailable or delayed. It can take two to five days for data use, to post in myAT&T, so amounts shown online may not reflect all use since your last bill.
Time stamps for current data or text usage may be off by up to 4 hours in myAT&T. Here are some things to keep in mind:
We hope this information is helpful! Thank you for visiting AT&T Community Forums!
TT, AT&T Community Specialist
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lobuem
Tutor
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12 Messages
1 year ago
Thanks. This sounds like cell phone advice. I have VOIP landline service. I’ll try resetting my internet modem, but I don’t have any other internet issues. The call log isn’t local, as far as I know.
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ATTHelp
Community Support
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232.9K Messages
1 year ago
Let us know if you still need help with your call log after rebooting your gateway, lobuem.
Aminah, AT&T Community Specialist
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lobuem
Tutor
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12 Messages
1 year ago
Actually I'm surprised that did fix it. Does that mean the call log is kept inside the modem/gateway, or maybe the gateway is responsible for uploading the calls to the server...
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mbhcrest
New Member
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6 Messages
5 months ago
I have 4 lines on my ATT wireless account. Only 3 of those lines update the text, calls and data in a timely matter. The 4th line is used all the time but the call log is over 1-2 days behind. Why does this line not update properly like the other 3 lines? I find this frustrating.
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