2 Messages
Digital (VOIP) line never goes to voicemail
I have had digital (VOIP) phone service for several months. I set up voicemail, but when I access voicemail from the home phone it has always said it's empty. I recently discovered that incoming calls never get prompted to leave voicemail-- the line just keeps ringing, so nobody can actually leave me a message.
How do I fix this?
spoom2
Expert
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19.7K Messages
4 months ago
Go into the phone features in your MyAtt account and make sure it's turned on an set up correctly.
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RawOysters
2 Messages
4 months ago
I can log into my account but can't go to the phone features page. Any attempt to do so gets one of a few errors (e.g., the one below). I've tried using clean, wide-open browsers with no restrictions on cookies, tracking, etc. Nothing works.
(edited)
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spoom2
Expert
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19.7K Messages
4 months ago
All you can do is to report the website issue to AT&T if clearing the cache doesn't work.
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ATTHelp
Community Support
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232.9K Messages
4 months ago
Hi @RawOysters, we understand the importance of Voicemail. We're here to help you.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for reaching out to the AT&T Community & Forums!
Susan, AT&T Commuity Specialist.
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