How do I turn off voicemail on AT&T Fiber home phone

Try this link

Nope. That was another page I wound up at. Instructions say: "Go to Account overview (link)  > My digital phone" No "My digital phone" on the linked account overview page. The "Check or manage voicemail"  button, as well as various others that look like they might apply to my home phone, just take me down a bunch of rabbit holes, to various other voicemail settings (PIN, Authentication code), to unhelpful "help" text, etc. Over an hour of trying now. . .

Let's make sure you can disable your voicemail, @stevadson! 

Thanks, @spoom2, for the helpful link.

You may want to look up the instructions in your device manual. You'll need to enter the model number for your home phone. This can usually be found at the base of the device.

Please let us know if this helps! 

Raiden, AT&T Community Specialist 

Have you activated your digital phone service? If not see this guide

@ATTHelp: Please answer the question. Your link doesn't have the manual for my Panasonic phone/answering machine and I don't see what that has to do with it anyway. The AT&T voicemail is picking up before the answering machine. I need to turn off the AT&T voicemail so the answering machine will pick up, like it did before AT&T forced me to switch from their landline to fiber.

@spoom2: Thanks. I had a copy of those instructions, but the phone service was activated by the installer. Asked me for some information and did it from his tablet. He asked me if I wanted voicemail set up and I said "No."

Again, in those instructions under "Manage your Phone and Voicemail features" don't match reality. On the page att.com/myatt there is no "HOME PHONE" to click on, although there is a "MANAGE" button and a "Check or manage voicemail" link under "Manage home phone", and another "Check or manage voicemail" link under "Voicemail." Wandering down these rabbit holes still does not lead to anyplace I can turn voicemail off.

BTW, there are also links labeled with the first part of my @sbcglobal.net email, which I stopped using years ago, and also for my DSL, which was disconnected when I got fiber (and was just being used as a backup for my unreliable [SUB]Optimum cable Internet, anyway).

Looks like AT&T's self-service website is big on the self and lacking in the service. At least the Internet and phone line have been stable since installation on Friday. (Knock wood.)

So, how do I turn off the unwanted voicemail feature?

The big problem, in my opinion, is there's outdated links. This seems to be an issue with many of the AT&T links. I would think if you're getting to "check or manage VM" you could find the place to turn it on or off. Since I don't have the service I can't access it to give you step by step. There are those here who do use it so hopefully one of them will step in and help. 

We will send you a Direct Message to further assist you, stevadson.

Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

@spoom2: Yeah, this isn't the first time I've had problems with AT&T having bad links, links that go nowhere, or only back to the home page. I think the nightmare started when Yahoo got bought by Verizon, and AT&T realized their Internet services (web, email etc.) were suddenly owned by a competitor. Then, before AT&T could finish the transition, Yahoo got sold again and AT&T decided to undo what they'd started.

AT&T really needs to spend some serious effort getting their web act together.

@skeeterintexas: Thanks, but it's like what I mentioned previously, there's no "Phone Service" to click on, and clicking on anything that seems appropriate doesn't have anyplace to turn it off.