2 Messages
How to set number of rings before call is transferred to voicemail
We have VOIP phone service. The phone only rings 3 times before it goes to voicemail. We are not always fast enough to catch it. How can we change the number of rings?
2 Messages
We have VOIP phone service. The phone only rings 3 times before it goes to voicemail. We are not always fast enough to catch it. How can we change the number of rings?
Accepted Solution
my thoughts
Former Employee
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22.5K Messages
4 months ago
uses the myATT login…
https://www.att.com/support/article/u-verse-voice/KM1010611/
Change number of rings before voicemail answers
Choose from six ring settings
(edited)
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skeeterintexas
ACE - Expert
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28K Messages
4 months ago
Log into your account online.
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my thoughts
Former Employee
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22.5K Messages
4 months ago
Is the message going to ATT Phone (Uverse VoIP) voicemail, or your own machines voice mail?
By default ATT voice mail is 4 rings with max setting of 6 or can disable the voice mail.
As state picks up at 3, I suspect this might be your own equipment voicemail and was set that way to pickup / record before ATT VM picks up. If this is the case, recommend accessing your account and set ATT to 6 rings or disable then change the setting on your own device for the number of rings desired before recording.
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alma_63131
2 Messages
4 months ago
my thoughts, Thank you for your response.
It is going to ATT voicemail not to our phone equipment. I also have a number blocker gadget on the line. Is it possible that it is counting rings we do not hear?
I tried logging into my account but could not find where the number of rings is controlled.
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skeeterintexas
ACE - Expert
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28K Messages
4 months ago
It’s there and admittedly, it takes a bit of digging to find it….but it’s there.
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