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4 Messages
ive been flagged as spam
calling a relative in California from Melbourne, Australia. have successfully got through for months, now last week AT&T deems that my call is considered spam ... ?!!?!? i understand the need to be cautious with spam calls, but dont block legitimate calls especially when it involves family members keeping in touch.
so i am blocked, and get a recorded message, hopefully the repair area can remove our cell numbers from the spam list, as its very important to keep in touch with family members. i will call the 'repair area tomorrow 8am ET... will see how we go.
ATTHelp
Community Support
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232.9K Messages
8 months ago
Welcome to the Community Forums! I’ll be more than happy to help you address this concern, @Renux15.
If your phone number has been marked as spam, you will want to visit here to submit a request to be removed from the spam list.
Thank you for posting and have a great day! We are here if you have additional questions!
Thank you for visiting the AT&T Community Forums!
MatG, AT&T Community Specialist
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Renux15
4 Messages
8 months ago
thanks, i have submitted the request. but i can call most other US numbers, its only when we call my partners sister in Los Angeles... She may have accidently enabled call blocking, but i doubt it.. if she did, what is the code to use to remove this ? she is using a AT&T ATT-CL2940 corded phone. i can look through an online manual for the phone, but if you can let me know, that would be great. thanks.
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Hi @Renux15, we got you, and we're here to help with getting a number unblocked on your corded phone.
Please use the following steps to unblock a phone number:
1. Get the dial tone.
2. Press *80 and then the 10-digit phone number (area code + 7-digit phone number)
3. Wait 5-10 seconds until you hear a message similar to the following: "That number has been unblocked." Then you can hang up, and you're all set!
You can also, use these steps unblock on VoIP service:
Please check out our article on Call Blocking for AT&T Phone, this will provide more information on how to unblock numbers you may have blocked.
Let us know how it goes.
JasmineS, AT&T Community Forum Specialist
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Renux15
4 Messages
8 months ago
thanks and much appreciated,
but the number i need to unblock is not a 10 digit number.. its our cell number from Australia which would be
61 (country code) XXX XXX XXX
so we have 11 digits. its not a regular 10 digit US phone number that needs to be unblocked.
thanks.
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Hi again @Renux15, thank you for reaching back to us. We're here to guide you in the right direction.
We do not have provision to block/ unblock any number which is based out of the United States.
Please reach out to the service provider of that number which you wish to unblock.
Let us know how it goes.
JasmineS, AT&T Community Forum Specialist
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Renux15
4 Messages
8 months ago
ok thanks, but our cell number works fine when calling other numbers in the US.... so its basically the issue is not at our end. Ive called Optus
and they have confirmed this. thanks for the previous assistance, ill get my partners sister to maybe have a look at her phone and see if she
has accidently blocked our number.
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ATTHelp
Community Support
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232.9K Messages
8 months ago
Hello @Renux15,
Thank you for writing us back keep us posted.
I look forward to your response and the opportunity to help you!
Irene, AT&T Community Forum's Specialist.
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