Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
TowPac's profile

1 Message

Thursday, August 10th, 2023 2:51 PM

Separate Voicemail Boxes - How To

I have 3 separate phone numbers on my digital phone account but all voicemails go to only one box. Can I set up my account to place voicemails in only the box for the number which was called? How do I do this?

Accepted Solution

Official Solution

Community Support

 • 

232.9K Messages

11 months ago

Hi, @TowPac, we'd be happy to assist with your digital phone's voicemail.

 

You are able to direct which phone lines go to which mail boxes by following these instructions:

  1. Go to Account & services.
  2. If you have 3 or more services, select Phone from the dropdown.
  3. Select My digital home phone > Manage my plan.
  4. Choose Set up voicemail > Next.
  5. Select Directed voicemail box (Advanced) > Next.
  6. Follow the prompts to add voicemail boxes.

Please follow the above steps and let us know if that helps.

 

Daniel, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.