Severe static

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Hey @Smsquared1, you've come to the right place to fix the static and echoing on your grandmother's phone!

Let's work on some troubleshooting to help clear up the line. First start by rebooting the phone equipment. This can be done by unplugging the main one for 30 seconds, then plugging it back in.If your issue occurs on more than one phone, you can perform outside testing to find out if the issue is in your home or with the AT&T network.

1. Locate the Telephone Network Interface. It’s usually located on the back or side of the house.
2. Use a screwdriver to open the box. Look for a phone jack labeled customer access jack.
3. Unplug the short telephone cord and plug in your corded phone.
4. See if the problem still exists. If you:
• Don’t have a clear dial tone: The problem is with the AT&T network. You’ll have to submit a repair ticket online with us. Just let us know and we can get that scheduled.
• Do have a clear dial tone: The problem is inside your home, and you should check for inside issues.
5. Unplug the corded phone and replace the short telephone cord. Make sure you close and tighten the Telephone Network Interface cover.

 
Let us know if this was able to help out!

Johan, AT&T Community Specialist