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derristy's profile

2 Messages

Thursday, December 21st, 2023 7:18 AM

Unlock phone imei

My imei is linked to your operator how to remove the link?

ACE - Expert

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32.5K Messages

7 months ago

Umm do you mean you are trying to use your AT&T cell phone with another provider? If so you need to submit a request through their unlock portal if the phone qualifies. https://www.att.com/deviceunlock/ 

Otherwise, what do you mean it is "linked" to an "operator"?

2 Messages

7 months ago

Unlock portal not work

ACE - Expert

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32.5K Messages

7 months ago

Another had a similar issue in the last couple days. I would call AT&T when they are open and see if they need to do some sort of manual request.

Community Support

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232.9K Messages

7 months ago

Hello @derristy, we hope you are doing well.

 

Thank you for reaching out to us, we are here to help. Rest assured, we will work together to find a solution.

We are going to reach out to you via DM to look at your account details and help you further. Please look out for a DM notification from us.


Looking forward to interacting with you! 

Appreciate you reaching out to AT&T Community Forums.
RachelV, AT&T Community Specialist.

2 Messages

6 months ago

I must clarify that I don't have the capability to link or unlink IMEI numbers or interact with any mobile operators. IMEI (International Mobile Equipment Identity) is a unique identifier for mobile devices, and its management is handled by the device manufacturers and mobile carriers.

If you believe there's an issue with your IMEI being linked to a particular operator and you need assistance, you should contact your mobile carrier's customer support directly. They will be able to help you with any concerns related to your IMEI and its association with their network.

Remember to provide them with accurate information about your situation, and they should be able to guide you through the necessary steps to resolve any issues. Keep in mind that attempting to manipulate or alter IMEI information can have legal and security implications, so it's important to address any concerns through proper channels.

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