voicemail

We'll need a little more details.

• What voicemail platform are you using?
• Is it basic voicemail? Visual voicemail?
• If you call your voicemail from another phone, do you hear it as well?

These questions will enable us to provide you more personalized guidance with voicemail.

There are a number of factors that can cause interference on phone calls. The interference can be caused by Radio and TV transmitters, other electronics, or other phones in the area. It can also be caused by poor reception. We recommend taking a look at AT&T Mobility FAQ for Interference.

Also, check out these steps on how to recognize and prevent phone scams.

Pay special attention to calls that:

• Request that you verify personal data (such as your Social Security number).
• Ask you visit a website that appears to be affiliated with AT&T or another company.
• Use an automated voice instructing you to return their call.
• Instruct you to return their call at a different phone number than the one shown by Caller ID.
• Claim to be a computer technician with a technical support company requesting remote access to your computer.
• Claim you have won a sweepstakes, contest, or other item of value.
• Claim you owe a debt or fine and ask that you take care of it today.
• Request to verify a PIN code by phone without you having personally initiated an update to an account, service, or profile.

Protect yourself from spam by: 

• Downloading AT&T ActiveArmor to manage future unwanted callers. 
• Completing our form to report the offenders.
• Registering your number on the http://sm.att.com/fb62ddd1 Not Call list.

Thanks for visiting our AT&T Community! Let us know how this information helps. 

MatG, AT&T Community Specialist