4 Messages
Landline Phone Number
Why can't I use the same number I have for my landline when I switch from Spectrum to AT&T?
4 Messages
Why can't I use the same number I have for my landline when I switch from Spectrum to AT&T?
Accepted Solution
JefferMC
ACE - Expert
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36K Messages
3 months ago
I could see that the ordering system for POTS is not set up to take a port order. They just don't want to get new POTS customers, and so there's no reason to have updated the system to handle it porting when porting became a thing. I don't know, I haven't tried, and it might even matter which old RBOC's area the home is in.
If you're serious about this, file an FCC porting complaint and maybe the Office of the President can help you.
OR, to take a fresh side look at this... you could port the number to some cell service, then port it to Google Voice (GV doesn't accept ports directly from landline/voip). On Google Voice, forward the old number to the new POTS number. At last check, Google Voice doesn't cost anything. You've just introduced a little bit of routing that could go wrong on incoming calls.
(edited)
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JefferMC
ACE - Expert
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36K Messages
3 months ago
Did you ask AT&T to port your number from Spectrum? If not, why didn't you? If you did, and they said they couldn't, did they say why they couldn't? Is your number still active on Spectrum right now?
(edited)
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eppingw
4 Messages
3 months ago
I asked and didn't get a straight answer. They offered to use the same number for a wireless phone thru them, and said they aren't upgrading their landlines any the prices are going up monthly.
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JefferMC
ACE - Expert
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36K Messages
3 months ago
So... is the problem getting "a landline" at all, or is it keeping the same number you have with Spectrum when getting that "landline?" I'm using quotes here because "landline" means different things to different people. To some it means a copper pair to the CO, ala Plain Old Telephone System. To some it means something that's not a cell phone (so the definition includes VOIP). What service is AT&T proposing to give you, AT&T Phone (a VOIP solution) or something else?
If the number is important to you, it may make sense to switch to another VOIP provider who is not going to make you jump through hoops to order their service and port your number to it.
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hi @eppingw! We completely understand your concern regarding REASON, and would like to help. Let's get the assistance you require.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Gary, AT&T Community Specialist
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eppingw
4 Messages
3 months ago
The problem is not getting a landline, it's using the same phone number that exists with Spectrum on the AT&T landline (plain old telephone system). It just doesn't seem like it should be a big deal. She has used the same number for the past 25+ years and will have to adjust. (She's 83 years old and is set in her ways)...
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