Contributor
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30 Messages
Landline service to internet voice service questions
I ordered a change to my phone service last night and now I'm having second thoughts. I switched my landline service to internet voice service. It will take a week for this to complete and I chose self installation. While looking at the directions, it shows an ethernet cable running from my AT&T modem to a desktop computer. Is this a permeant thing to get internet voice service? If so, I will have to cancel as my desktop computer is 2 rooms away from my modem and I can't run a cable through my house for this. Hope I made this clear. Also, since it's within the first 24 hours of ordering, can I cancel this? How?
Thank you for your comments.
Accepted Solution
JefferMC
ACE - Expert
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36K Messages
3 months ago
You do not have to have a computer connected to the BGW210. Just connect the telephone to the "Phone Lines 1&2" jack instead of the wall jack. If you have phones throughout your home (other than a cordless system), then getting that wired correctly is a bit more complicated and unless you're comfortable with what needs to be done, is best done professionally. If you only have a single phone that can sit next to your BGW210, or the base of a cordless phone system that can sit there, then self installation should be a breeze.
(To activate all your jacks in the home with the new VOIP AT&T Phone service, you will need to disconnect your home wiring from the POTS wiring at the NID. This is the part where an installer would be handy.)
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skeeterintexas
ACE - Expert
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28K Messages
3 months ago
What modem/gateway do you have?
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Silverwood1
Contributor
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30 Messages
3 months ago
Arris, BGW 210 from AT&T. Make sense?
(edited)
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skeeterintexas
ACE - Expert
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28K Messages
3 months ago
If you look at the back there’s a jack marked “phone”.
I have digital phone service and I just have a phone connection from my base unit to the modem. But then again, I already had a laptop connected to the modem. 🤷♀️
Edit: How is the desktop hooked up to your modem?
(edited)
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Silverwood1
Contributor
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30 Messages
3 months ago
SJKETERINTEXAS: My desktop is not hooked up to the modem. The modem is my wifi.
JefferMC: Thank you!
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