Contributor
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2 Messages
Reporting a Rude Technical Employee
Hi,
I am report a AT&T technical employee who was helping my neighbor on Saturday(3/30/2019, 10am -11am). He was leaving a mess on my root, and he refused to clean that and provide his name - he said no when I asked for his identification. I have attached some pictures about him and his car. Thank you.
[Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
ATTHelp
Community Support
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232.9K Messages
5 years ago
Hello @louieTim
We're sorry to hear about your experience with the tech! Give us a call at 1-800-331-0500 to formally file your complaint. Thank you for reaching out!
Aminah, AT&T Community Specialist
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jack_ritter
New Member
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3 Messages
4 years ago
An AT&T tech came to upgrade our copper line to fiber on 8/19/20, after I requested a service call from AT&T.
The upgraded fiber optic line needed to reconnect to our main bridge/router in the house. After I explicitly told him he COULD NOT use my previously installed Ethernet cable for the connection, he did it anyway. Every time I came into the bedroom, where my cable interface was, he walked straight toward me, so I wouldn't see what he was doing. Apparently, my cable was simply more convenient for him to use.
His card said he was part of "AT&T Mobility and Consumer Markets."
He's an Integrated Solutions Manager-
James (Edited as per community guidelines)
(edited)
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my thoughts
Former Employee
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22.5K Messages
4 years ago
The card is for an In Home Specialist (manager, ATT employee) who performs white glove services including registering account, customer education and cell phone concierge services including sales, set up for mobile devices.
They come to you instead of you going to a store or ordering product online.
They are not techs.... what product was installed?
IF direct fiber do you have an ONT installed?
What market, zip code are you located in?
How long was the individual there?
Pics?
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Robort999
New Member
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75 Messages
4 years ago
sad to hear about it...mostly their staff is very cooperative
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jack_ritter
New Member
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3 Messages
4 years ago
To my thoughts:
I'm in Dallas- zip 75214.
He came to check out our DVR. He replaced it w/ a new one. It works. No complaint.
But he also replaced the copper with fiber optic. Those are the 2 products- new DVR, and new line coming in to the house. He was there about 1.5 - 2 hours. No pics. I think he reused the white box we already had on outside of house.
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Varalakshmi
Former Moderator
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697 Messages
4 years ago
Hello @jack_ritter,
Oops! Seems like your comment got posted twice. Deleting one of your comments now.
Regards,
AT&T Moderator
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napm
4 Messages
7 months ago
My son has been victim of discrimination in one retailer store, he is current working his two weeks notice but anyhow i want to file a complaint about the manager and the store. can anyone help me to get in contact with HR, thanks
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skeeterintexas
ACE - Expert
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28K Messages
7 months ago
Thread is 5yo and will be closed. Please start a new thread in the correct forum.
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