New Member
•
1 Message
Trying to make a complaint about a technician
I came home today to my side gate open and two technicians working at my neighbors. I am not a Att customer. Went into my backyard left my gate open, I have two dogs and a doggie door on an extremely busy intersection. They walked up to me to say “hey we are working next door and needed to access the line across your yard” I’ll get it shut and you can let your dogs out” “ I yelled where are my dogs I have a doggie door they roam freely” I made sure my dogs were inside and went back out and took a picture of his badge to turn into risk management. They 2nd tech then knocked on my door to tell me they left a spool of wire he was going to go get and I refused to let him in my backyard, went out and threw it over the fence to him. What are they doing in my yard when I wasn’t home-and what if my dogs ran off or were hit by a car? I have always kep a lock on my gate and with all the humidity it is hard to shut so got lazy and did not return the lock after mowing; but are they allowed to enter a non customers backyard without the customers knowledge? Very angry and feel they violated my privacy and property. I called two numbers for Att both telling me I need to call police? I do not understand I have his DOT number off his truck and first and last name? He needs reprimanded and retrained at the very least.
Constructive
Former Employee
•
32.9K Messages
1 year ago
If the cable is in a utility easement then they don’t need permission.
0
0
skeeterintexas
ACE - Expert
•
28K Messages
1 year ago
You need to check with your local authorities to find out if the utility easement is on your property and exactly where it is. It would be highly unlikely that they were working OUTSIDE of the UE.
As stated, if they were working within the UE, they have every right to be there.
0
0
my thoughts
Former Employee
•
22.5K Messages
1 year ago
They may have knocked or rang the doorbell with no answer, and the gate was not locked… yes they can enter your yard without advance notice or your permission to perform work (installation and/or repairs) for any customer that has a connection going through your yard within the easement.
The power company, gas, water and sewer can also do the same thing.
(edited)
0
0
Juniper
ACE - Expert
•
32.5K Messages
1 year ago
@HalliAnde
First thing to do is find out if they working within a Utility Easement (UE) or not. That will be the determining factor on if they had the right to be there.
Even if it turns out they were within UE rights, I would still consider a BBB complaint. You wouldn't be the only one with a pet door or other personal backyard setup that needs caution for anyone working back there.
If you haven't already done so, a Beware (or Be Aware) of Dogs sign might be a good caution item (and depending on area and circumstances might be required).
0
0