Can't receive whatsapp verification code

Hi ,

I can't receive a whatsapp code to setup my whatsapp. I bought the phone from AT&T with an already installed sim card in it.

Phone model Samsung Galaxy A14

Responses

Accepted Solution

ATTHelp

Community Support

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232.9K Messages

4 months ago

Hey there @Chifofo,

We understand, and would like to point you in the right direction.

As you've mentioned that you purchased a new phone, usually it takes up to 48 hours for the short codes to be sent to you. We'd recommend you to wait for 48 hours and then try using WhatsApp

In the meantime it may be useful to do a quick test to see if you are receiving any other Short Codes:

An easy test is to call *3282# like you're making a call. You should receive a free text message from our short code about your data usage.
If you have prepaid service with us, use *777# to receive a text back with your account and feature balances.

Feel free to reach out to us if you've any further questions!

Thank you for visiting the AT&T Community Forums.

RobinV, Community Forums Specialist.

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Chifofo

2 Messages

4 months ago

Hi,

I tried all that. The *777# is working perfectly fine. It's been over 48hrs but I still can't receive a verification code for whatsapp.

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dwill05

ACE - Master

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11K Messages

4 months ago

I’ve never heard that it takes 48 hours before short codes work on a new phone. What’s the technical reason for that? What other basic phone functions won’t start working for up to 48 hours when you use a new phone? Is this AT&T specific? If I go to another carrier, can I get short codes on a new phone immediately?

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ATTHelp

Community Support

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232.9K Messages

4 months ago

Hello @Chifofo,

Your contribution to AT&T is highly valued, and we certainly don't want you to be feeling this way about the services.

We do see that you have an issue regarding a verification code for WhatsApp, and would like to investigate it further.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you,
Jessica D, AT&T community specialist.

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