![FAQ](https://sprcdn-assets.sprinklr.com/485/d59580ca-7cc5-44bf-b695-31118cbe7f78-469984330.png)
AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Tips for how you can take your internet on the go, with Wi-Fi hot spots & more.
How do I leave a review for customer service or lack of? I have spent over 9 hours the past 2 days trying to get through to the business department. Then...when I would wait my 2 hours to talk to someone it would just randomly get disconnected with NO return call or care!!! I talked to numerous peop
Questions
11
1
0
Phones A and B stopped receiving text messages from one particular contact C in a group text message. C can receive MMS from A; only messages the other direction are affected. Also, phone A can exchange SMS with contact C one-on-one; only MMS is affected. Both new and existing groups are af
Questions
69
4
0
Accepted Solution
I suddenly lost cellular service on my iphone. I am abroad. I have tried the chat but it says I need to verify my account and will send a text, which I do not receive given that I don't have cellular service. I have tried the 314 925 6925 number but it does not work (I have enabled wifi
Questions
213.1K
14
0
Accepted Solution
Hi , I can't receive a whatsapp code to setup my whatsapp. I bought the phone from AT&T with an already installed sim card in it. Phone model Samsung Galaxy A14
Questions
219
6
0
Recently I have been experiencing an issue with no internet or service despite the connection saying 5G+ full bars. I thought it was just my phone being old but I just purchased a new galaxy a14 and it's the same issue. I've had my friends also test there connection and it seems no one can co
Questions
7.7K
17
My wife and I switched to AT&T from Verizon last month, we have the unlimited premium family plan and both have iPhone 14 pros. She sent me a 1 minute video via iMessage while I was off of wifi and the video was pixelated/compressed. She re-sent the video while I was on wifi and it came through
Questions
395
10
Accepted Solution
Official Solution
I'm heading out on a cruise and would love to have some opinions of the cruise plan with 1gb data vs buying ship wifi and receiving calls/texts that way. I'm only planning to use data to check emails.
Questions
9.2K
7
0
I am trying to set up a new laptop and it keeps asking for my "network security key". What is it and where do I find it? I tried using the wifi password but evidently that's not what they want. Any suggestions?? Thanks.
Questions
40.8K
8
0
Receiving an increasing number of spam political campaign texts and am wondering if reporting them to AT&T Spam Report is the reason. I understand spammers can tell when texts are opened, and I have to open them to report them. Any way AT&T can devise a way to report such texts without openi
Questions
1.2K
14
0
Closed
My friends including myself keeps getting spam from my cellphone mms email. It’s not from me but it shows my phone number+@mms.att.net as the sender. Why is this happening. How can I stop this.
Questions
21.1K
8
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Closed
Been an AT&T customer for 6+ years, 4 wireless lines, perfect pay history (NEVER been late with them and excellent credit, I have zero past dues on any accounts for all 3 major reporting agencies). I ported over all my lines in the past few days to another carrier (lower prices) and the last lin
Questions
51
0
0
Accepted Solution
I suddenly lost cellular service on my iphone. I am abroad. I have tried the chat but it says I need to verify my account and will send a text, which I do not receive given that I don't have cellular service. I have tried the 314 925 6925 number but it does not work (I have enabled wifi
Questions
213.1K
14
0
If you're shopping for some a birthday, anniversary, graduation or any special occasion, AT&T has the great savings on the latest smartphones, tablets, smartwatches and more.
You can get the new iPad Pro and iPad Air now, with an exciting offer for those adding a new line, with the choice of Unlimited Your Way.
Available Now:
• The iPad Pro 13":
Standard Glass | Nano-Texture Glass
• The iPad Pro 11":
Standard Glass | Nano-Texture Glass
• The iPad Air:
iPad Air 13" | iPad Air 11".
Have you ordered a new device or traded in an existing device? Have you scheduled an installation appointment?
We can help you fine the status of that order, that appointment and more.
Are you getting a CARE CODE 203.2 error message, asking you to Reset Your Password? Do you need help signing into your email or creating a secure mail key?
We have all you need to ensure your service is not interrupted.
Fraudsters can try to take advantage of you by phone, email, text or social media. Please remember that AT&T will never ask you to send us your personal or account information via email or text message.
Stay connected with friends and family with the data you need to surf, play, and stream your favorite entertainment, plus unlimited talk and text.
AT&T PREPAID offers pay as you go plans at a price you'll love – all with unlimited talk & text plus text to over 100 countries.
We have the answers to most of your frequently asked questions.
Shop the way you want
Free shipping & returns
Shop online with free shipping and returns.
Same-day pickup
Order online and pick up in-store or curbside today. Subject to availability.
Same-day delivery
Get same-day delivery with optional expert setup. Subject to availability. Select areas only.
Live shopping assistance
Get help picking out the perfect device and plan with a live virtual expert.