2 Messages
Cell service issues
I have a galaxy s24 ultra. I have 5 bars but do not have 4 or 5g. I cannot make or receive calls and text, nor can I use the internet. The service will work then stop and then start working again all day sitting in the same places I have always had service. My work I-pad is also uses att and it works fine while my phone does not.
ATTHelp
Community Support
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232.9K Messages
24 days ago
We're sorry to hear about the cell service issues you’re experiencing with your Galaxy S24 Ultra. It can be frustrating when calls, texts, and internet connectivity are affected @Walter_Burns
Let’s troubleshoot this together:
Restart Your Device: Sometimes a simple restart can resolve network-related issues. Turn off your phone and then turn it back on.
Check Signal Bars: Even with 5 bars, signal quality can vary. Try moving to a different location or going outside to see if the signal improves.
Network Mode: Ensure your device is set to “Auto” for network mode. This allows it to automatically switch between 4G and 5G as needed.
Reset Network Settings: Go to your phone’s settings and reset network settings. This can often fix connectivity problems. If you have dual SIMs, reset the settings for both SIM cards.
Note: network issues can be intermittent, so it’s essential to test your phone in different locations and observe if the problem persists. Hopefully, one of these steps will help resolve the issue!
If the problem persists, please reaching out to Samsung support or visiting an authorized service center for further assistance. They can perform more in-depth diagnostics and address any hardware-related issues.
Thank you for contacting AT&T Community Forums.
Susan, AT&T Community Specialist
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Walter_Burns
2 Messages
23 days ago
I have tried all of the steps listed above. I also went ahead and factory reset the phone and got a new SIM card. Worked correctly for about 14 hrs now I am having the same issue again
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ATTHelp
Community Support
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232.9K Messages
23 days ago
Hi @Walter_Burns, we understand your situation, and We're here to help you with your concern.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know and we’ll be happy to help.
Thank you for contacting AT&T Community & Forums,
Susan, AT&T Community Specialist
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