Tutor
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2 Messages
Dats Usage Inaccurate
At&t AllAccess says I used 4.29gb on my device, but my device's Mobile Data Usage Graph shows I only used 2.82gb... please explain AT&T.
Tutor
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2 Messages
Accepted Solution
Official Solution
russ781227
Tutor
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2 Messages
7 years ago
Already talked to Customer Service. The AT&T All Access App itself is buggy and inaccurate. Using the "My At&T" app is 100% more useful but just doesnt have a Home Screen Widget.
No Need for unnecessary procedures like "Resetting" the device.
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formerlyknownas
ACE - Sage
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118.4K Messages
7 years ago
This is the community, not ATT. We are fellow customers and can't see your account or data use on the phone.
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ATTHelp
Community Support
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232.9K Messages
7 years ago
Hello @russ781227,
This is a concern to witness two different answers for your data usage! I’m glad you reached out to us. We can go over some details which will help you out.
You did not mention the type of device you have, but from the terms AT&T AllAccess and devices Mobile Data Usage, it would appear you have a HotSpot device. The AT&T AllAccess will be the proper way to verify your usage as this is real time and pulls its data from our billing system. The device may be off sync and not updating correctly. To resolve this, you will need to perform a reset on the device.
First, you can perform a soft reset. Most HotSpot devices will have a reset button on the back of the device. If your device does not and it has a removable battery, you can remove the battery and put it back in.
If the soft reset doesn’t resolve the issue, you can click here for device tutorials on how to perform the master reset. You will first choose your device and then click on the Tutorials tab > on the left side column, you choose Troubleshooting on the left side column > Choose Reset Device in order to perform a factory reset.
I hope these troubleshooting steps help your concern. Please feel free to contact us back if needed!
Adam, AT&T Community Specialist
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