Email to mobile

Hello @Subruk, we hope everything is going well with you!

Thank you for reaching out to us with your concern, we are here to help. 

If you haven't already, we suggest you try these quick fixes to troubleshoot the app (http://sm.att.com/43fcf655):

• Restart your device.
• Remove and reinstall the myAT&T app.
• Check your device's operating system to make sure you're using the latest version of the myAT&T app. 

Also, please try logging in through a web browser and let us know if you experience the same mishap.

We update your usage reports (http://sm.att.com/9e43197c) as quickly as we can, but sometimes your usage info may be unavailable or delayed under certain circumstances. Keep us updated on your experience with the app; we're here if additional help is needed.

We hope the above-mentioned troubleshooting steps alleviate your concern! Please do let us know if you require any further assistance.

Thank you for contacting AT&T Community Forums.

Rachel, AT&T Community Specialist.

Here’s an example.
First call on my log has date, time and a telephone symbol(which didn’t wanna copy and paste)with an arrow and an @ sign, no number or email is listed and it says email to mobile

The second call has date, time and the telephone symbol, the arrow and a phone number, it says mobile to mobile. 

Hey there @Subruk thank you for sharing the details. We understand, and would like to point you in the right direction.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact us : https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Thank you for visiting the AT&T Community Forums.

CrystalS, AT&T Community Forums Specialist.

Before I reached out to this community forum I called AT&T, they couldn’t give me an answer. I also did 2 chat sessions. They didn’t know what I was talking about. So nobody seems to know the answer. 

Based on the number of recent posts on this, it seems AT&T is simply using the @ symbol to represent that the text was sent from an email instead of a phone number.  They aren’t listing the email source.  Were they doing something different before?

I've been having the same thing show up recently and I want to know who it is. 

Hello @Cbing2598, we hear you and understand the importance of full functionality of Dashboard.
Let's get the help you need!

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support.  To assist you best, we encourage you to review our Contact Us page (https://www.att.com/support/contact-us/) to identify what method you’d prefer to reach out for this account level help.  You can call, chat, or reach out via social media and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you for contacting AT&T Community & Forums,

Ken, AT&T Community Specialist