2 Messages
email to text not working for my library users
As a courtesy my library provides text notifications for its users. However, all notifications to the users with AT&T mobile accounts aren't going through. They all get bounced back with the same error. This doesn't happen to any of our users who have other cell phone providers. I've checked and re-checked the formatting and it is correct (cell#@txt.att.net). My emails to tech support have gone unanswered (5 so far). My phone calls have been hours of being bounced around with no help or wastes of time ("Since you aren't an AT&T customer yourself we can't help you ..." after an hour on hold)
I'm at the point where I'm going to just tell my users that text notifications aren't available for AT&T customers.
Any help for a frustrated librarian?
ATTHelp
Community Support
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232.9K Messages
20 days ago
Hi @Bibliophile1981
We understand your concern. Let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page- https://www.att.com/support/contact-us/, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you for contacting AT&T Community Forums,
Maria, AT&T Community Specialist.
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Bibliophile1981
2 Messages
20 days ago
I’ve tried all those options. All my emails have gone unanswered and the phone service was unhelpful to say the least. Ultimately, I was told that since I wasn’t an AT&T customer my issue couldn’t be addressed. I would need to have my customers call and file complaints which just seems like a very poor way to address the issue.
I would just like to speak to someone who understands the issue we’re having and can help me address it. I currently have 1600+ failed notifications in the last month to our AT&T customers.
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