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Contributor
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2 Messages
iPad can’t connect to cellular
IPad can’t connect to existing cellular plan. I activated it and thought that should do it but after about three weeks I’m still not connected. It has a phone number that is local for this area.
I got on the myAT&T app and got support from Nathan S. After doing so work on his end he had me reboot the device. It still won’t connect. I’m sure there is more I need to add but can’t think of it right now.
ATTHelp
Community Support
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232.9K Messages
6 years ago
Hi, @Sapphiremoon,
Let's take a look at this. Here's the steps on how to activate your new device on your AT&T account. Check to make sure a step wasn't missed. If everything seems fine, you may want to run by an AT&T Store and receive their assistance in activating the SIM and service on your new tablet.
Have a great week!
James, AT&T Community Specialist
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