Iphone15 not receiving verification text messages

Hello @Arcticberry7, we understand how critical this can be, and we would like to have this addressed to help you better. 

Customers tend to have this issue more often after a Port In, Number Change or Device Manufacturer Change (iOS to Android or Vice Versa). 

There are 2 primary reasons why you may not be receiving verification codes, we'll be providing steps to resolve each of them below.

• A customer has inadvertently opted out of receiving the codes (most common) - To resolve this issue, simply send the word "Help" to the code you are wanting to receive from. You should receive a message back advising how to opt back in.
  • If you do not receive any response back, you may have blocked this number within your device.  You'll want to go to your blocked numbers list and remove it (on iPhone Go to Settings > Messages > Blocked.)
• Short Code/verification codes Provider Issue (less common) - At times, the company sending the short codes can experience delays/outages when sending codes to customers.

Most issues with Short Code problems can be resolved by texting "Help" to the short code to re-setup your ability to receive these codes.  The second most common is customers accidentally blocking the code via their device.

If this issue is still present and hasn't cleared out, we urge you to reach out to our customer support team as The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page [www.att.com/support/contact-us/], and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

Please let us know how it goes and if you require additional help.

Thank you for contacting AT&T Community Forums,

Andrew, AT&T Community Specialist.

Hi Andrew,

Thanks for the standard issued response. Not very helpful as I've read it about 10 times from other ppl having the same issue. Neither works. This is AT&T issue, not the code provider / user issue. 

Also I have tried the "contact us" way too and the tech help was as helpful as your reply. 

I guess I need to change service provider to get this fixed.