3 Messages
need legals contact info
i need to contact the legal department to serve a subpeona to get text transcripts between my number and another number on my phone going back numerous years for a custody trial, nobody at the brick and mortar stores as well as chart service are willing to provide me with that contact info, i have already went the samsung cloud backup method and they do not offer the printing transcripts service yet, the brick and mortar stores keep telling me i need to get "legal documents" and give them to the legal department in order to get what i need for my trial
Accepted Solution
spoom2
Expert
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19.7K Messages
17 days ago
This is what I found using your search information: You can get numbers but not content, which was stated by @Juniper :
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Juniper
ACE - Expert
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32.5K Messages
18 days ago
AT&T does not record text transcripts, just like they don't record you calls. All they can provide you is usage details which is number texted with, date/time stamp, and if it was incoming or outgoing. For that info you call for a detailed bill reprint, which is $5 for each month needed.
Sorry but AT&T isn't going to horde someone's personal correspondence for their employees to read. The store cannot help you even with any documents because what you want doesn't exist.
If you have another method that backs up your messages, then that is between you and the backup method on retrieving them.
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silence731
3 Messages
17 days ago
perhaps you misunderstood what i said, i never insinuated that at&t kept the records so their employees could sit around and read them, and yes phone companies keep copies of text records for legal reasons, if i was an employee of DHS or the FBI , (Edited per community guidelines) or even local law enforcement, i would have a copy of said statements sitting on my desk for me to use, but since im not, i have to sit here and deal with people who have no intention of helping me rather then providing me with the information i requested so i can move on with my life
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spoom2
Expert
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19.7K Messages
17 days ago
This is the home phone forum and home phones don't use text. Have you googled to find AT&T Legal? I googled "can AT&T provide text history" and all the answers I'm getting are no. Here's the same question in another topic. I also found information that stated you can sync it to the cloud, but if you didn't choose to do so it's not automatic, it was only a 90-day storage anyway. See this topic on contacting AT&T Legal. Finally, here's a statement also found on google:
Under federal privacy laws, such as the Consumer Telephone Records Protection Act of 2006, your cellphone carrier can't give you these phone records, even if you own the phone and pay the bill. That's because these records often show messages sent and received by someone else, and that person has privacy rights. May 17, 2017
So it appears @Juniper 's statement was pretty much spot on.
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silence731
3 Messages
17 days ago
i did after googleing and digging find a subpeona compliance email, we will see how that goes
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skeeterintexas
ACE - Expert
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28K Messages
17 days ago
While you can get time, date & phone number, AT&T does not keep the actual text CONTENT.
ETA: Moving to Wireless Forum.
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dwill05
ACE - Master
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11K Messages
17 days ago
OK, file your subpoena. You’ve been given the info. Let us know if you get actual transcripts of text contents or just date/time/number.
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skeeterintexas
ACE - Expert
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28K Messages
17 days ago
Are you the attorney or do you have an attorney? Shouldn’t they have knowledge of who & how to get the records that are available?
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formerlyknownas
ACE - Sage
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118.4K Messages
17 days ago
The records you're looking for have to be recovered from the device themselves. If you have not taken action to get a hold of the device itself in order to save those records, you're out of luck.
Some service providers save that information for a short window of time, but not for years
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dwill05
ACE - Master
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11K Messages
17 days ago
No point in arguing. Let the OP file his subpoena and they get what they get.
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