2 Messages
Network message stop
I signed up for a mailing list but now want to end it. The message from the list said to reply “stop” to remove myself, so I did so.
I then received a message (I suspect from AT&T) with the contents: “NETWORK MSG: You replied with the word "stop" which blocks all texts sent from this number. Text back "unstop" or "start" to receive messages again.”
I suspect that my “stop” message was never actually sent to the recipient. How do I bypass this so that the “stop” message is sent to the recipient?
ATTHelp
Community Support
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232.9K Messages
11 months ago
Hi usa_magnax_ca, let's shed some light about removing your number from our mailing list!
Since you opted out of our mailing listing by replying with ''STOP'', further action is not be needed, check out more info regarding your privacy choices and controls, to learn how you can manage your communication preferences.
We hope this helps, thank you for reaching out to the AT&T Community Forums!
Rhoda, AT&T Community Specialist
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usa_magnax_ca
2 Messages
11 months ago
Hi Rhoda,
This is not about an AT&T mailing list. I’m asking if that “network message” I quoted in my question was originated from the AT&T systems, or if it’s from the third party system.
the wording implies that it’s an AT&T message that blocks all further communication from that number, instead of sending the “stop” keyword to the recipient
(edited)
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ATTHelp
Community Support
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232.9K Messages
11 months ago
Hello @usa_magnax_ca, hope you're doing well! We are here to help you and get the best resolution.
Thank you for reaching out to us here on the Community Forum, regarding your network message.
Let's start with a few questions.
1. The first probing question I would ask: Can you tell us which mailing list you signed up for? The reason we ask, you may need to reach out to them unless it was AT&T. If it was AT&T, you can opt out now: http://sm.att.com/fb98df1a
In case you found its suspicious please continue to forward those suspicious texts to 7726 (SPAM). You can also report these messages using our security report form. Also, check out additional Fraud & security resources, we offer for your protection.
Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once that's done, we can continue the interaction over the phone or through direct messages, whichever works best for you.
Provide us the above information, and we'll figure out the best solutions. Thank you for contacting AT&T Community Forum.
Susan, AT&T Community Specialist
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WalterL
1 Message
3 months ago
I encountered the same issue. Network carriers are intercepting the "STOP" message as a network command to block further messages from the recipient, hence the "NETWORK MSG:" text at the beginning of the message. The "Stop" SMS intended to unsubscribe never reaches the recipient. This problem usually happens with 800/toll-free numbers and caused by network carriers running services like Azure Communication Services that's interpreting the SMS as a network command instead of letting it through to the third-party recipient.
The following article from Azure Communication Services explains a bit how opt-in/out handling works for 800/toll-free numbers
https://learn.microsoft.com/en-us/azure/communication-services/concepts/sms/sms-faq
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