No internet with full bars

We understand how vital it is to be connected, and we'll be happy to get you going again MaYh3M

Here ares ever troubleshooting steps to take. If one doesn't work, proceed to the next one:

• Make sure your device software is up to date. Plug your device in to power and connect to the Internet with Wi-Fi, then from the home screen select the Settings app > scroll to and select General > select Software Update. If an update is available, select Download and Install then follow the on-screen prompts.
• You can try resetting your network settings. This will delete all network settings, returning them to factory defaults. From the home screen, select the Settings app > scroll to and select General > Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.
• Perform a soft reset. Press and quickly release the Volume up button > press and quickly release the Volume down button > press and hold the Side button until you see the Apple logo.

You can also find support for your device on our support page.

If this doesn't work for you, we'll need to know the exact phone you have so we can provide you more personalized guidance.

We look forward to hearing back from you and getting this resolved!

Thank you for visiting AT&T Community Forums.

Carlton, AT&T Community Specialist 

Good afternoon,

My phone is brand new (Galaxy A14 5G) and up to date. 

I have also done the network reset and the online personal troubleshooting.

The issue is not with the phone since as I stated it happens across all devices I've tested with AT&T (Samsung Note 20 5G and Iphone).

Service indicator says 5G+ on the Galaxy A14 but nothing loads, the iphone was on 4G LTE and also nothing loaded.

The house only has a wifi connection with no other iot devices so I've ruled out signal interference.

How do I get a person to come out and test the signal?  

Hello MaYh3M, we're here to help you with unable to connect to data.

We understand how frustrating this can be. Let's meet in a Direct Message, so that we can troubleshoot your device. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

In the meantime can you provide me with your zip code? I can check the towers in the area.

Looking forward to speaking with you.

Carlton, AT&T Community specialist

I have this EXACT SAME ISSUE!! It sure would have been nice if AT&T would have updated this chat with the resolution!!! ☹️🙄

Same issue for over a year. No explanation and it’s been troubleshooted multiple times with att people online and over the phone. Zip code 48430

Same problem shows full bars LTE connection with no service available.  Tried other phones with same results.  This was not a problem until about a year ago.  Whatever they did with antenna or band or software or something has really caused a problem for entire neighborhoods and blocks all around the city.  This is in Fort Collins, Colorado.  However checking the coverage map shows service is available. 

After some searching seems service is so bad the local police now has to update the patrol cars for laptop data connections for officer safety at cost of 600k if I remeber correctly.  This is crazy in 2023!

I have performed all of AT&T's suggestions. Multiple times. And then again. I have spoke with customer service. Still no solution. :( 65109

I just started having the same issue.

@ATTHelp  I and others with ATT in my area share this same issue in certain areas of zip codes 54401, 54403, 54476, 54474 and 54452 if you can check the towers. No internet connectivity with full bars of LTE. Only in specific neighborhoods though. Calls are spotty and cut out as well.

Same issue! Full bars LTE but no connection. Tried restarting and turning cellular off and on etc. Zip code 11968