14 Messages
Not able to text from iPhone to Android
I have been unable to send texts from iPhone to Android phones since June of last year. I can receive texts from Android phones. Outgoing texts appear to be sent properly but never arrive. I have been dealing unsuccessfully with AT&T support for several months now with no resolution. Each tech wants to work through the same basic troubleshooting steps, then disappears when no solution is found. I have been advised that switching carriers may not solve the problem. Someone suggested that I file a complaint with the BBB?
formerlyknownas
ACE - Sage
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118.4K Messages
6 months ago
You didn't list the steps that you have been asked?
Did they include making sure that your phone settings had your phone number set to "send and receive"
Did it include deregistering from iMessage, waiting 48 hours and then turning iMessage back on?
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hey there! We are definitely here to get you the assistance you need regarding this concern. We see there is already an active DM ongoing, so please look out for a notification for the same, where we will be continuing the conversation.
Thank you for visiting AT&T Community Forums!
MikeN, AT&T Community Specialist.
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cjandrle
14 Messages
6 months ago
No one is continuing the conversation on DM. They keep promising to get back to me but they never do.
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formerlyknownas
ACE - Sage
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118.4K Messages
6 months ago
Have you tried the two I listed?
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cjandrle
14 Messages
6 months ago
Yes, multiple times. Every support tech tries the same things over and over again.
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formerlyknownas
ACE - Sage
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118.4K Messages
6 months ago
😯
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cjandrle
14 Messages
6 months ago
The active DM has just been closed without any resolution.
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dwill05
ACE - Master
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11K Messages
6 months ago
Kind of suspect this won’t get better until Apple finally implements RCS this year.
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ATTHelp
Community Support
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232.9K Messages
6 months ago
Hi @cjandrle, after reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.
Thanks for visiting AT&T Community Forums.
KellyS, Community Forums Specialist.
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OttoPylot
ACE - Expert
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24.9K Messages
6 months ago
I just sent a couple of texts, with pics, from my iPhone 12 to a friend who has an Android phone. Took awhile longer than one would expect but it did go thru. They even messaged me back later on in the day.
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