Community Support
•
2.7K Messages
Not Receiving Verification Codes from App - Solutions From AT&T
Learn what you can do to get your shortcodes working again
Many apps use Two-Factor Authentication to verify your identity. If you're like me and switched your phone recently, you need to verify your identity with some apps like Gmail or PayPal in order to use them. If you do not see the text messages, the steps below may help:
Checked your blocked messages
| Apple | Android |
| 1. Go to the Settings icon 2. Tap Messages 3. Tap Blocked 4. Tap Edit 5. Tap the minus sign ( - ) next to the number of the contact you want to unblock 6. Tap Unblock |
1. Go to the Messages icon 2. Tap the menu (3 vertical dots) 3. Tap Settings 4. Tap Block Numbers and Messages 5. Tap Blocked Messages a. Any blocked messages will be displayed and can be unblocked |
Do you have AT&T Call Protect?
Apps like AT&T Call Protect or other 3rd Party Call apps may block unwanted/unidentified numbers. You may need to check the app and remove the numbers if they are listed.
Spam Folder
Some message apps have spam folders. For example, I use Messages by Google. If the app logic sees hints of spam, it is moved to a spam folder. To view the spam folder in Message by Google, select the 3-dot icon. You'll see "Spam & Blocked" pop up. Select that and view the messages. You'll need to check your app for a similar folder.
Is there a bigger issue
If you do not receive text, we highly recommend verifying the number or email in question is accurate. Contacting the Apps Customer Support is recommended if you cannot verify it online.
In some instances, AT&T will need to check the system on our end to validate that everything is working.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Accepted Solution
Official Solution
ATTHelpForums
Community Support
•
2.7K Messages
5 years ago
If you're not receiving texts, check out the page above for some fixes that may help.
ChrisZ, AT&T Community Specialist
0
0
BeastRanger6216
New Member
•
1 Message
4 years ago
I get texts but I don’t get any verification codes I put in my phone number to get the verification code but nothing comes
0
0
crull2
New Member
•
1 Message
3 years ago
I just recently got the Iphone 13, and I'm not getting the verification code for me to see my account. I followed the directions on top of this page, but I don't know what number(s) ATT uses to send the code.
0
0
Fredds70
New Member
•
4 Messages
3 years ago
SOLUTION FOUND FOR 3rd PARTY VERIFICATION CODES ISSUE
(ALL ANSWERS GIVEN BY ATT REPS HERE ARE WRONG… ALL SETTINGS THEY ASKED U TO CHECK WAS UNNECESSARY)
I am so appalled to read what people like me have been going thru & I thought it was just me! That’s because the (Edited per community guidelines) at AT&T (& it seems Verizon too) have been making us believe!
Dear@HarpyEagle this has nothing to do with yr SIM card ! At all!!! There is no defect with apple phone or the android phone on which my husband had the same problem.
and what’s worse… it is pathetic that people working for AT&T (granted the goodness of their hearts to try to help) get online here and give wrong suggestions like “let’s see, u probably have yr settings wrong!” … ITS ALL NONSENSE!
Please see my post below that I just put on a similar ATT user forum….
—————————————
So, after harrowing hours spent with AT&T Customer Service, we went into a store to get this exact same issue resolved and here’s the actual REAL resolution after insisting with a LEVEL 2 TECHNICAL SUPPORT representative that he tell us exactly what he changed at his end to make this work when 5 people and 3 hours (of course, ANY customer service coming from the Philippines is basically worthless in any scenario, not just AT&T) had left unresolved. And the solution is as follows:
1. For Android phones, the problem does get resolved at times by ‘reset network settings’. This however doesn’t happen on an iPhone.
2. For iPhones - & if android doesn’t respond to the above reset - you need to call AT&T LEVEL 2 Customer Service & ask the technician to UNCHECK the setting ‘Send emails as text messages’. “SEND EMAILS AS TEXT MESSAGES”
So, after harrowing hours spent with AT&T Customer Service, we went into a store to get this exact same issue resolved and here’s the actual REAL resolution after insisting with a LEVEL 2 TECHNICAL SUPPORT representative that he tell us exactly what he changed at his end to make this work when 5 people and 3 hours (of course, ANY customer service coming from the Philippines is basically worthless in any scenario, not just AT&T) had left unresolved. And the solution is as follows:
1. For Android phones, the problem does get resolved at times by ‘reset network settings’. This however doesn’t happen on an iPhone.
2. For iPhones - & if android doesn’t respond to the above reset - you need to call AT&T LEVEL 2 Customer Service & ask the technician to UNCHECK the setting ‘SEND EMAILS AS TEXT MESSAGES’.
Sounds absurd right? Because technically this should be a setting called ALLOW EMAILS TO BE SENT AS TEXT MESSAGES. Anyways…
Supposedly, the text messages for verification codes emanate from most sources in an email format (as we received emails from Ring or from the bank for 2 step verification). This email now simultaneously gets sent to yr phone no as a text message. If ur a/c settings in core AT&T system is set to block this, you won’t receive a verification code. The setting is NOT AVAILABLE on local phone settings, only on the main servers/ configuration.
1st level support either doesn’t know this or doesn’t have access to this setting (don’t ask why? It’s AT&T! Common sense questions are not allowed.. lol)
So the only way is to call 2nd tier CSR. I hope this helps resolve a 1000 phone calls a month!!!
(edited)
(edited)
0
Myknikes19
New Member
•
2 Messages
2 years ago
I just had this issue and took advice from @Fredds70 and chatted with a rep online. The rep told me she had to reset the IMEI and ICCID codes to get it to work. I did have to reset my device, so if you want to stay connected to the rep, use another device to talk to them on. So glad to get this figured out as I've been having troubles for MONTHS!
0
0
lakergirl907
New Member
•
2 Messages
1 year ago
Do you know what they reset the codes to so I can just do it myself? This is ridiculous!!!
0
0