3 Messages
Personal cloud
How do I install this on windows 11? Everytime I go to personacloud.att.com all I receive is a white page..it doesn't lete do anything also if I go to my at&t. How am I supposed to install from there if the only thing in my devices is my phone? I don't have an option for my pc
ATTHelp
Community Support
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232.9K Messages
1 month ago
Hi @eric102873
We understand your concern. Let's get the help you need.
If you'd like to find out more about AT&T personal cloud, please check out our article on it AT&T Personal Cloud
Let us know how it goes.
For further assistance we're here to assist you.
Thank you for contacting AT&T Community & Forums,
Maria, AT&T Community Specialist.
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eric102873
3 Messages
1 month ago
The article explains everything except how to install on windows........ If you have an explanation or an article about installing on desktop that would be great!!
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ATTHelp
Community Support
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232.9K Messages
1 month ago
Thanks for writing back to us @eric102873.
We understand your concerns regarding the installation of personal cloud on Windows 11. We are here to assist you!
Since it is a white page. We recommend clearing your browser's cache/cookies, restarting your system, and trying again. Try installing it in a different browser as well.
If the issue remains unresolved, please contact our team so that we can open a ticket. Community Forums are a public support option where other users and AT&T will try to help with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Thank you.
David, AT&T Community Specialist.
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eric102873
3 Messages
1 month ago
I did all of that with Microsoft edge and Google Chrome and both had the same results. I chatted with a rep a few days back and she had the same problem on her end. She said to give it a couple days which I did and have the same results. Nothing has changed yet
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