2 Messages
slow 5G data service
I work in mid-town Atlanta. When at work sitting in my office with a window view of the street I will have 3 to 4 out of 5 bars of service - strong connection. However, my mobile data is slower than old dial-up service. I've reset my service, checked dozens of things with phone tech support and gotten new E-Sims set up on my phone. Nothing works. Today on the handful of speed tests I ran the best I got was 1.72 MBPS download speed. On March 28th the best was 0.19 Mbps... That is just not acceptable. Anybody had any luck resolving such issues.
formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
There is your answer...
It's called congestion. Just like when you drive to work and home from work on the highway and there's a traffic jam because everyone else is on the road at the same time. Doesn't matter whether you have a $200,000 car... Everyone deals with the same issue of congestion in heavily populated areas
(edited)
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JefferMC
ACE - Expert
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36K Messages
3 months ago
Speech-to-text got you again. :-)
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formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
@JefferMC
Every time. 😇😇😇
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gb1867
2 Messages
3 months ago
I understand congestion. But all day long, every single day, even nights and weekends on a plan that is not supposed to be throttled…
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ATTHelp
Community Support
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232.9K Messages
3 months ago
Hello @gb1867,
Thank you for reaching out to us. We understand your concern regarding the low network signal, let's get the help you need.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our contact us page : https://www.att.com/support/contact-us/ and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
Please feel free to reach us if you have any other questions.
Thank you for contacting AT&T Community & Forums,
Kevin, AT&T Community Specialist
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Fl_retire
ACE - Professor
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3.1K Messages
3 months ago
If you office has low e-glass windows it has an effect on cellular reception.
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formerlyknownas
ACE - Sage
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118.4K Messages
3 months ago
@gb1867
Throttling and congestion are entirely different. AT&T does not throttle it's unlimited plans with the exception of the cap on the hotspot which is throttled by computer once you reach the limit.
Plans like the extra plan are deprioritized, which is not throttling, once they exceed their priority data. However it's not looking like AT&T is providing priority data if they down grade QCI
The scuttle butt is AT&T is/has rearranging/reduced its priority on the elite and premium plan. (Supposedly changing elite and premium from QCI 6 to QCI 7 which is the same as all of the other consumer plans)
It's kind of a scummy move ... to reduce the priority of those plans and then months later introduce a premium fee-based option for people to get priority data back again.
I have spent the last few weeks with a T-Mobile SIM on an unlocked Samsung s22, which is QCI 6 everywhere. And I'm on one of their cheap prepaid plans. When it works it works very well. Unfortunately it's terribly unreliable. Laughably unreliable.
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