1 Message
SMS messages lost frequently
I have six lines on our AT&T family plan and I'm using a Google Pixel Pro 6 and the others have iPhones. Sporadically/weekly a message or two are lost. This happens both in one-on-one messaging as well as group messaging. We'll even put the phone's side by side to confirm these discrepancies in our chat history. It's never a problem with RCS, only SMS/MMS.
Is there a good explanation?
ATTHelp
Community Support
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232.9K Messages
2 months ago
We understand that you’re experiencing issues with SMS messages on your Google Pixel 6 Pro while using AT&T. Let’s troubleshoot this together. Here are some steps to address the problem:
Verify that your AT&T plan has sufficient credit balance to send and receive messages.
Signal and Connectivity:
Check if you have a strong cellular signal. Poor signal strength can lead to message delivery problems.
Confirm that your phone is not in airplane mode. If it is, disable airplane mode.
Google Messages Settings:
Make sure you’re using the most updated version of Google Messages.
Set Google Messages as your default texting app. You can change this in your phone’s settings.
Hope this information helps.
Thank you for contacting AT&T Community Forums.
Susan, AT&T Community Specialist
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