2 Messages
SMS Not Receiving/Sending While Roaming Internationally (Android)
Hello - I have a S23+. I am currently in Anguilla. My phone can send/receive calls, and access Data (internet) with no issues here, but cannot send or receive SMS messages. I have data roaming, etc turned on. I have also used the same phone and same plan in many other countries with no issues. Any ideas? I tried to "select mobile network", but there is only one network here. What would cause SMS not to work but Data/Phone to work? I have also tried to text adding a +1 before the cell phone #. I have the international day pass added. I reset my mobile network settings. ATT had to create a case on it.
ATTHelp
Community Support
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232.9K Messages
3 months ago
Hello @Riversair, thank you for reaching out to us with your concern, we're here to help you.
To answer your question, depends on your plan, on your options for receiving text messages while international roaming. Also, the phone has to be physically able to receive them from the towers where you're at.
Learn more about call and text internationally by visiting the below link.
(https://www.att.com/support/article/wireless/KM1009432/)
Explore tips on using your device internationally by visiting the below link.
(https://www.att.com/support/article/wireless/KM1458476/)
Next, if you still need further assistance, we recommend you to contact us via the support us link for us to help with the concern.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page (https://www.att.com/support/contact-us/), and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.
We want to ensure the problem is resolved, and that is our top priority, we are here to help until we do so.
Thank you for contacting AT&T Community Forums.
Rachel, AT&T Community Specialist.
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Riversair
2 Messages
3 months ago
Thanks for the generic, useless reply!
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