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Visal688788's profile

2 Messages

Wednesday, April 17th, 2024 4:37 AM

Someone use my E-mail address to sign up for vehicle wifi

Dear AT&T Customer Service,

I hope this email finds you well. I am writing to address a recurring issue that I've been experiencing recently regarding your vehicle service.

Despite not being subscribed to any AT&T vehicle service, I have been consistently receiving emails from your company regarding this service. While I appreciate your efforts to keep customers informed, the frequency and content of these emails suggest a misunderstanding or an error in your records.

To clarify, I have not signed up for any vehicle service with AT&T, nor do I currently have any intention of doing so. As such, receiving these emails has become an inconvenience and somewhat confusing.

Could you kindly look into your records and ensure that my email address is not associated with any vehicle service subscriptions or marketing lists? It would be greatly appreciated if you could rectify this issue promptly to avoid further inconvenience.

Additionally, I would appreciate confirmation via email once this matter has been resolved. If there are any further steps required from my end to facilitate this process, please do not hesitate to let me know.

Thank you for your attention to this matter. I look forward to a prompt resolution. Vehicle Mobile Number is (Edited per community guidelines)

Anyway I am not US Residence.

Best regards,

Accepted Solution

ACE - Sage

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118.4K Messages

3 months ago

Just put the emails in your spam folder. It's not your problem if someone signed up and use the wrong email. 

AT&T is not going to be able to connect that email with a customer. It is the customers responsibility to make sure that they're email is correct in their online account. 

Community Support

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232.9K Messages

3 months ago

Hello @Visal688788 ,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

2 Messages

3 months ago

Well thank you

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