AT&T Community Forums

Suddenly stopped receiving text on my US number while in India

I have dual sims on my iphone: AT&T US number and a Vodaphone India number. I have turned data roaming off on my US number and enabled Wi-Fi calling which I know does not work in India. But somehow for the past 4 weeks I was receiving texts on my US number. Not just imessages but OTP from bank login etc. But it stopped suddenly yesterday. As a result I'm not able to access bank account etc. where they send me a passcode via text. Any ideas what changed?

I've already rebooted my phone.

Responses

ATTHelp

Community Support

•

232.9K Messages

11 months ago

Hello @ashfun, understand how important it is to receive text message from all carriers, and we'd love to help.

We'd like to provide some tips on how to fix any text messaging concerns:

Restart your device.
Turn Wi-Fi off. Make sure mobile (cellular) data is enabled and that you can browse the web. Then try again.
Be sure messaging is on.
- iOS devices: Go to Settings, then Message, and turn iMessage off and back on.
- Android devices: Go to Settings, then Advanced Messaging, and turn Advanced Messaging off and back on.

Also, we advise for you to confirm the following may not be causing the error:

Check your device's memory storage. If it's full, messages may not come through.
Make sure your device is updated to the latest software.
Add +1 (the country code) before the 10-digit phone number for all your contacts in the U.S. This makes sure you can text them if you're out of the country.

You can also contact our international number for further assistance at 1.314.925.6925.

We hope this information helps, and if you need assistance with anything else, please let us know.

Holcy, AT&T Community Specialist.

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