Text from iPhone to Android not working

Switching service providers will not resolve an issue that is with your iphone and iMessage.  

Make sure that your phone is set up to use your phone number to send and receive text and phone calls.  If that does not force the fix, then you should deregister from iMessage which can take 48 hours.    This will force your phone to send all messages as regular SMS which should resolve the problem.

You can then turn iMessage back on if you wish.

Hello @cjandrle, we hear you, and want to help get this sorted. I hope you're having a great day.

We want to help you receive the text messages from your dispatcher!

Here are a few troubleshooting steps:

• Toggle Airplane Mode on or off to fix issues with your wireless connection.
• Ensure group messages and MMS are enabled.
• Reset your network settings if needed.
• Make sure the device has the most up to date software enabled.

Did you recently make any changes to your plan? Do you use 2FA (2 Factor Authorization) and if so, does it work?

First let's try to reset your device network settings. To do this, select the: 

Settings app > General > scroll to and select Transfer or Reset iPhone > select Reset > Reset Network Settings > select Reset Network Settings again to confirm.

We hope this information was helpful, and please let us know if you have any additional questions.

Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

Another question.  Can you RECEIVE text messages from Android users.  Want to troubleshoot that it isn't an SMS issue with your account.

My phone number is set up to receive text and phone calls.

I've tried toggling airplane mode on and off.

Group messages and MMS are enabled. 

Software is up-to date with IOS 17.2.1. I've installed several updates during the course of this issue without any fix.

I haven't made any changes to my plan. Two factor authentication does work.

Have reset network settings multiple times with no luck.

Yes, I can receive text messages from Android users.

Hello! We understand the situation, and let's get this checked.

We'll need to investigate your account information and try some troubleshooting from our end, so we're moving this conversation to a direct message. Please look out for a DM notification from us.

Looking forward to speaking with you!

Thanks for visiting AT&T Community Forums.

KellyS, Community Forums Specialist.

I am also having this issue.   I send a text message from iPhone to  Galaxy, it appears to send but it is not received by the Galaxy.  I've done what has been suggested and still no luck   Thank you 

thank you.  Both phones are on AT&T   Ugh.

I would still recommend filing the BBB complaint. It apparently is the only way to escalate a technical issue to a higher level of AT&T support. 

Update:  I found on an Apple Forum a suggestion that after a iOS software update that  "fixed the issue by resetting my phone. Settings-general-transfer/reset-reset- reset all settings. The problem is fixed and my backup was only a precaution it was not necessary to wipe my phone clean." 

It worked and I did not lose any of my data/photos other than needing to re-establish my wifi networks .   I am now able to text from iPhone to Android.  Let's hope it continues to work.

Thanks