AT&T Community Forums

Text message Issues

Hello I am having issues with sending text messages on the network or on WiFi. For example I sent 3 messages and nothing on the fourth message I sent to the same person it says delivered next to the message. I don't understand why 1 out of the 4 messages goes through but the other 3 didn't.

This happens all the time no matter who I send a message to they texts are hit or miss on whether they will get sent and if i'm not paying attention I won't have noticed it didn't get sent because it looks like it was sent.

I went to the retail store and they gave me a new sim card but that didn't help; did I break the text messaging antenna or something? is there some settings I can change?

I have a galaxy Z fold 4 thanks

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ATTHelp

Community Support

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232.9K Messages

3 months ago

Hey @appleofmydroid, we understand that you’re unable to send text messages, we’re glad to help and walk you through the right path.

At this time, we'd advise for you to further troubleshoot your device by resetting your device and network settings. You can do so, by proceeding with the following steps:

If you are having connectivity concerns, you can try resetting your network settings. Swipe down from the Notification bar, then select the Settings icon > scroll to and select General management > select Reset > Reset network settings > Reset settings > select Reset to confirm.
If a restart does not resolve your concern, you may need to perform a Factory data reset (Master reset). This will erase all data on your device and restore it to factory settings. To Factory data reset your device, swipe down from the Notification bar then select the Settings icon > scroll to and select General management > select Reset > Factory data reset.

If unable to perform the standard ‘Factory data reset’ using the above steps, try the Alternate method by first powering the device off. With your device powered off, press and hold the Volume up and Side buttons simultaneously until the Android Recovery screen appears.
Press the Volume down button until Wipe data/factory reset is highlighted, then press the Side button.
Press the Volume down button until Factory data reset is highlighted, then press the Side button to begin the reset process.
When the Android Recovery screen displays again, ensure that Reboot system now is highlighted then press the Side button.